42 results for “payment”
Clear search- Payments and refunds · Where to find your payment breakdownReceipts and payment recordsOpen the booking from your dashboard. The booking page shows the full price breakdown: the guide's base price, the Traveler Service Fee, and the total charged, along with the currency you were…
- Safety · Why payment stays on the platformScams and off-platform payments…in when you made the request, so it can't change later. Your payment is processed securely, and your booking is only confirmed once that payment is captured. Chat with your guide only unlocks once…
- TroubleshootingCheckout or a payment link isn't workingYou're only sent a payment link after a guide has accepted your request. If checkout won't open or won't go through, work through these checks before contacting support.
- Payments and refunds · Why you might get a reminderPayment remindersA booking only becomes confirmed once payment is captured — being accepted isn't enough on its own. If some time passes after acceptance and payment still hasn't gone through, we email you a reminder…
- Payments and refundsPay for a bookingYou don't pay anything when you send a booking request — payment only happens after the guide accepts. This protects you from paying for a tour that never gets confirmed.
- Payments and refundsSaved cards and auto-charge…is faster — and optionally skip checkout entirely by letting payment happen automatically the moment a guide accepts.
- Running your tours · How you're paidHow guide payouts work…We don't currently support Stripe, Wise, PayPal, or similar payment apps — it's a direct bank transfer only, so it's worth double-checking your saved details are accurate. See Set up your payout…
- Running your tours · Before paymentCancel a booking as a guideIf a booking is still pending or accepted but not yet paid, you can cancel it yourself from your bookings list. This removes it from your calendar right away and lets the traveler know. There's no…
- Running your toursSet up your payout detailsThe bank information you need to add before you can receive a payout.
- Running your tours · Accepting a requestAccept or decline a booking requestAccepting moves the booking to accepted and starts the payment step for the traveler. If they've saved a card and turned on auto-charge, payment may happen automatically right when you accept;…
- Troubleshooting · Locked, not brokenChat isn't loading…booking is confirmed — meaning the guide accepted the request and payment has gone through. This is intentional: it keeps conversations tied to a real booking and protects both sides from being…
- Account and privacy · Traveler settingsManage account settings…Security: password, a data export, and account deletion. Billing & Payments: saved cards. Your personal details and photos live separately, under Personal Info in your profile.
- Payments and refunds · How these cases are reviewedWhen a guide cancels…manually, case by case. Our team may look at the booking details, payment records, and your in-platform messages with the guide to understand what happened before deciding on a refund.
- Payments and refunds · What your booking payment coversExtra costs and tippingThe amount you pay through Rainbow Tour Guides covers the guide's base tour price and the platform service fee only. That's it — the guide's time and expertise, plus the fee that keeps the platform…
- Running your tours · One booking, one payment, one payoutMulti-day bookings for guides…booking end to end: one price (locked in when requested), one payment, one chat thread, one review, and one payout when it's done — not a separate transaction for each day.
- Planning and booking · No need to bring paymentOn the day of your tour…already paid for when it's confirmed, you don't need to arrange payment with your guide on the day. If a guide asks you to pay them directly, that's outside how the platform works — see Message your…
- Planning and booking · Keep payments on the platformWhen can I message my guide?…to our team as a support ticket. See Scams and off-platform payments for more on spotting this.
- Running your toursAfter a booking is confirmedA booking becomes confirmed once the traveler's payment is captured. This is the point where you can start coordinating directly with them.
- Safety · What's never allowedCommunity standards…what you're offering. Trying to get around platform fees or payment — for example, asking to be paid outside the platform. See Scams and off-platform payments. Violations can result in an account…
- Account and privacy · What happens to your dataDelete your account…profile row is kept rather than fully erased, because bookings, payments, and reviews are linked to it and need to stay intact for the people you interacted with. Anonymized booking, payment,…
- Account and privacy · What our team can seeDiscretion and privacy for LGBTQ+ travelersSupport and admin staff can access booking, payment, and message records when needed for safety, disputes, or legal reasons — never for browsing or curiosity. See the Privacy Policy for the full…
- Account and privacy · Essential emails always sendEmail and notification preferencesBooking updates, payment reminders, security notices, and support replies aren't optional — they're tied to your account activity and keep sending regardless of your marketing preferences. Accepting…
- Getting started · 4. Pay for your bookingHow booking works for travelers…charging, this can happen instantly; otherwise you'll get a secure payment link. Your booking is only confirmed once payment goes through. See Pay for a booking.
- Getting started · What "verified" means, and what it doesn'tHow guides are verified…combine verification with other layers — locked messaging until payment, reviews from past travelers, and a clear way to report concerns — to build trust across the whole booking. See Stay safe on…
- Getting started · 5. Get paid, then chatHow it works for guides…pays through the platform. Your booking is confirmed once that payment is captured, and that's also when chat with your traveler unlocks so you can coordinate the day. See After a booking is…
- Getting started · If you're signed inHow support works…better option when your question relates to a specific booking, payment, or your account, since it keeps the conversation and any details together in one place, and you can check back on its status…
- Planning and booking · If a guide has accepted but you haven't paid yetIf you need to change a booking's date or timeAt this stage your booking shows as Payment Required. If the date no longer works for you, contact us and we'll help sort it out before any payment happens — there's no self-serve cancel option once…
- Planning and booking · One booking, start to finishMulti-day toursA multi-day tour is still a single booking: one price, one payment, one chat thread, one review, and one payout to the guide at the end. You don't need to send separate requests for each day, and…
- Becoming a guide · What you agree toOur guide code of conduct…to every tour, every conversation, and every booking. Keep payments on the platform. Requesting or accepting payment outside Rainbow Tour Guides — instead of through a booking — isn't allowed and can…
- SafetyPhishing and fake messages…messages try to trick you into handing over your password, payment details, or personal information by pretending to be from a service you trust. Here's how to spot one that's pretending to be…
- Account and privacy · Essential emails aren't part of marketing consentPrivacy requests and marketing choicesBooking, payment, security, and support emails are tied to using the platform, not to marketing consent, and continue regardless of your marketing or newsletter choices. [!NOTE] See the Privacy…
- Safety · What happens nextReport a safety concernOur team reviews the booking, payment, and messaging records connected to your report as part of looking into it. We can take action on accounts that violate our standards, up to and including…
- Planning and booking · 4. Pay to confirmRequest and confirm a tourOnce the guide accepts, your booking moves to a Payment Required state and you'll get a secure payment link. Paying is what makes the booking confirmed — see Pay for a booking for the details,…
- SafetyStay safe on your tour…itself — manual guide verification, locked messaging until payment, and locked-in pricing — but a few habits on your part go a long way too.
- Troubleshooting · The most common surprise: in-app browsersSupported browsers…of the site looks fine. [!IMPORTANT] If sign-in, sign-up, or payment silently fails or nothing happens when you tap a button, and you got there from a link inside another app, open the page in your…
- Troubleshooting · Why this happensThe site fails on a specific network or Wi-Fi…load](/help/security-check-not-loading) Checkout page won't load or payment won't go through Filter or VPN blocking Stripe's checkout scripts Try a different network; see [Checkout isn't…
- Troubleshooting · If you can't updateThe site isn't working on my phone or browser…or computer — for anything time-sensitive, like completing a payment.
- Payments and refunds · The traveler service feeUnderstand tour pricing…base price plus a 10% Traveler Service Fee. That fee covers payment processing, verification, support, and the safety systems that keep the marketplace running — it's the same 10% on every booking,…
- Getting started · What you'll needUsing the site on your phone…messaging. A stable connection, especially when completing payment. [!NOTE] Some steps, like signing in with Google or completing checkout, load a script from a third-party provider. If your phone…
- Planning and booking · You're not charged while pendingWaiting for a guide to respond…charged unless and until the guide accepts and you complete payment — see Request and confirm a tour.
- Account and privacy · What guides see about a travelerWhat other people can see…the details needed to evaluate and respond to it. Your saved payment card details are never visible to a guide — Rainbow Tour Guides doesn't share card information with anyone but the payment…
- Planning and booking · You're never charged for a declined requestWhen a guide declinesSince payment only happens after a guide accepts and you complete checkout, a declined request never costs you anything. Your booking's status simply changes to Declined and nothing further happens…
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Every article for travelers and guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How it works for guides
- How guides are verified
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.