Terms of Service
Last updated September 11, 2026
1. Marketplace
Rainbow Tour Guides operates a marketplace connecting Travelers with vetted local Guides for private tours. Marketplace bookings are between the Traveler and Guide. Rainbow Tour Guides provides the platform, verification, payment collection, support, and safety systems.
2. Roles, Accounts, and Data Access
The platform supports exactly three roles: Traveler, Guide, and Admin. Users are responsible for maintaining account security and for activity under their account.
Supabase Row Level Security partitions data by role and ownership. Travelers can access their own bookings and messages. Guides can access their assigned bookings, messages, service cities, availability, and payout profile. Admins may access platform data when needed for operations, support, safety, legal, compliance, and financial reconciliation.
3. Community Standards
Users must treat each other with respect. Hate speech, harassment, discrimination, threats, coercion, fraud, illegal conduct, and requests or offers for sexual services are prohibited.
Rainbow Tour Guides is not a dating app, hookup product, escort marketplace, or sex-work marketplace. Violations may result in account removal.
4. Guide Verification
Guides must complete manual review before becoming publicly visible. Verification may include profile review, legal name review, document review, and safety checks. Verification uploads are deleted when Admin approves or rejects an application.
5. Bookings
Travelers can request private guide bookings for 1 to 7 consecutive days. Each day can use an available 4-hour, 6-hour, or 8-hour duration. Guides may serve one or more cities and can only be booked in cities they serve. Booking prices are snapshotted at request creation and later guide price changes do not affect existing bookings.
6. Payments, Fees, and Payouts
Travelers pay the guide base price plus a 10% Traveler Service Fee. Rainbow Tour Guides deducts a 20% Platform Commission from the guide base price. Guides receive 80% of the guide base price.
Supported currencies are USD, EUR, GBP, AUD, and CAD. Display conversions may be estimates until checkout confirms the final charge.
Guide payouts are manual. After a booking is completed, eligible guide earnings enter a 48-hour hold from the final booked day. After the hold, eligible earnings are reviewed for the next Wednesday manual payout batch. Bank holidays, incomplete payout details, compliance review, and provider processing times may delay receipt.
7. Cancellations and Refunds
Refunds are not automatic. Travelers must contact support at least 48 hours before the trip starts to be eligible for a refund review. Eligible traveler refunds apply to the guide base price only.
The Traveler Service Fee is strictly non-refundable in all circumstances.
Late cancellations are generally non-refundable. Guide cancellations, no-shows, safety issues, and disputes are reviewed by Admin.
8. Communication
Traveler-guide chat is locked until a booking is financially confirmed. Users must not share private contact details or coordinate off-platform payment before confirmation. Platform messages may be reviewed by Admin for support, safety, dispute, or legal reasons.
Email communications and preferences
We send service emails needed to administer your account, bookings, payments, security, and support. You can also receive Rainbow Tour Guides newsletters, travel inspiration, and offers where you have opted in or another applicable legal permission allows it.
Marketing consent is a separate, optional choice at signup and is not a condition of creating or using an account. Accepting these Terms does not itself constitute marketing consent. If you select the marketing checkbox, you consent to newsletters, travel inspiration, product news, and offers under the wording shown with that checkbox.
When these Terms or our Privacy Policy materially change, we may ask you to review them and record a new acceptance or acknowledgement when you next sign in. Any marketing invitation shown with that notice remains separate and optional.
You can unsubscribe from marketing free of charge using the link in any marketing email or by contacting Alan Stables at hello@rainbowtourguides.com. Unsubscribing does not stop essential service emails.
9. Outside Tour Costs
The amount you pay on Rainbow Tour Guides covers the guide's time/base tour price and the platform service fee only. Transport, activities, tickets/admissions, food, and drinks are separate from the booking fee. You are responsible for those costs, including the guide's share when the guide joins you for paid activities, admissions, meals, drinks, or transport.
10. Limitation of Liability
Rainbow Tour Guides provides a marketplace and support infrastructure but does not directly control user conduct during in-person tours. Users participate at their own risk to the maximum extent permitted by law.
11. Changes
We may update these Terms to reflect business, product, operational, or legal changes. Continued use after updates means you accept the revised Terms.
Questions about this page? Contact support