Privacy Policy
Last updated: January 12, 2026
1. Information We Collect
We collect information you provide directly to us:
- Account Information: Name, email, profile details, preferences
- Booking Information: Tour dates, locations, special requests, payment details
- Communications: Messages between travelers and guides
- Usage Data: How you interact with our platform, analytics
- Verification Documents: Guide ID documents (securely encrypted)
2. GDPR Compliance
Your Rights Under GDPR:
- Right to access your personal data
- Right to rectification (correction of inaccurate data)
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
- Right to withdraw consent
3. How We Use Your Information
We use collected information to:
- Provide and improve our platform services
- Facilitate connections between travelers and guides
- Process payments and transactions securely
- Send transactional emails and booking confirmations
- Ensure platform safety and prevent fraud
- Verify guide credentials and maintain community standards
4. Data Security & Protection
We implement industry-standard security measures:
- Encryption: All sensitive data encrypted in transit and at rest
- Secure Storage: ID documents stored with enterprise-grade encryption
- Limited Access: Verification documents only accessible to admin team
- Regular Audits: Security practices reviewed and updated regularly
5. Information Sharing
We share information only as necessary:
- Profile information is visible to users as part of the marketplace
- Booking details are shared between matched travelers and guides
- Payment processing through Stripe (PCI-DSS compliant)
- We may disclose information if required by law or to protect user safety
- We never sell personal data to third parties
6. Cookies & Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. Essential cookies are required for platform functionality. You can manage preferences through your browser settings.
7. Data Retention
We retain your data as long as your account is active. Upon account deletion, personal data is removed within 90 days, except where legal retention requirements apply. Booking records may be retained for tax and legal compliance purposes.
8. Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@rainbowtourguides.com