How can we help?

Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.

82articles

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1–2business days to reply

Most asked

Quick answers to what people ask us most

Request and confirm a tourHow a booking moves from your first request to a confirmed, paid tour.
Cancel or request a refundCancel a pending request yourself, or contact support for a manual refund review on a paid booking.
When can I message my guide?Chat unlocks once a booking is paid and confirmed — here's why, and what to do before then.
Understand tour pricingSee exactly how your total is calculated, from the guide's base price to the service fee.
How to apply to be a guideA walkthrough of the eight-step guide application, from your profile basics to your documents and contact details.
How guide payouts workHow and when you're paid for completed tours, and where to track your earnings.

82 articles · Every article for travelers and guides.

What Rainbow Tour Guides is, who it is for, and how it works.

Find a guide, send a request, and get ready for your tour.

Prices, checkout, currencies, cancellations, and refunds.

Apply, get verified, and build a profile travelers trust.

Manage requests, availability, prices, and payouts.

Stay safe, recognise scams, and report a concern.

Fix sign-in, device, browser, network, and payment problems.

Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.