27 results for “chat”
Clear search- Chat isn't loadingIf your booking IS confirmed and chat still won't load…data — see Network or Wi-Fi problems. Symptom What it means No chat thread appears at all Booking isn't confirmed yet — this is expected Chat thread appears but is empty/frozen for a confirmed…
- When can I message my guide?Chat unlocks once your booking is confirmed…soon as payment goes through and the booking is Confirmed, a chat thread opens automatically and stays open through Completed as well.
- After a booking is confirmedWhat changesChat unlocks. You and the traveler can now message each other directly through the platform to sort out final details — exact meeting time, what to bring, or anything else. The booking is locked in.…
- Accept or decline a booking requestAccepting a request…becomes confirmed once payment actually goes through. [!NOTE] Chat with the traveler stays locked until the booking is confirmed and paid — even after you accept. This protects both of you from…
- How it works for guides5. Get paid, then chat…confirmed once that payment is captured, and that's also when chat with your traveler unlocks so you can coordinate the day. See After a booking is confirmed.
- Discretion and privacy for LGBTQ+ travelersChat is locked until a booking is realMessaging with a guide only opens once a booking is paid and confirmed. Before that point, a guide can't message you directly. This isn't just a technical detail — it means you're never exposed to…
- Accessibility and special requestsAfter you've booked…you can add more detail once your booking is confirmed and chat unlocks — see Message your guide. If your request hasn't been accepted yet, you'll need to cancel it and send a new one with updated…
- Change your email or passwordKeeping your account secure…never ask for your password or a verification code by email, chat, or phone.
- Extra costs and tippingWhat's paid separately…trip, a nice dinner — mention it in your booking notes or once chat opens, so your guide can help you plan those costs ahead of time.
- How booking works for travelers…simple path: find a guide, request a tour, pay once they accept, chat and meet, then leave a review. Here's what happens at each step.
- How support worksWhat to expectThere's no live chat or phone line — every conversation with our team happens through the contact form or a support ticket, in writing, so there's a clear record you can refer back to. We read and…
- If you need to change a booking's date or timeIf your booking is already confirmed and paid…and time are set. Your options are: Ask your guide directly. Chat unlocks once a booking is confirmed, and many timing tweaks — like shifting your meeting time by an hour, or adjusting a later day on…
- Multi-day bookings for guidesOne booking, one payment, one payout…end: one price (locked in when requested), one payment, one chat thread, one review, and one payout when it's done — not a separate transaction for each day.
- Multi-day toursOne booking, start to finish…tour is still a single booking: one price, one payment, one chat thread, one review, and one payout to the guide at the end. You don't need to send separate requests for each day, and your guide…
- On the day of your tourStaying in touchChat is open for the life of a confirmed booking, so it's the best place to confirm last-minute details, share your location if you're running late, or sort out anything that comes up on the day. See…
- Pay for a bookingWhat happens after a guide accepts…accepted request that hasn't been paid yet is not confirmed, and chat with your guide won't open until it is.
- Phishing and fake messagesSigns a message might not be legitimate…off the platform. This is worth noticing on its own, since chat between a traveler and guide only opens once a booking is paid and confirmed — a message trying to start a conversation before that…
- Report a safety concernHow to reach usAbout a chat message: tap the flag icon under the message in your booking chat, choose a reason, and add any details. This opens a support ticket for you with the message attached, and you'll find it…
- Request and confirm a tour5. What confirmed unlocksOnce your booking is confirmed: Chat with your guide unlocks, so you can coordinate final details — see Message your guide. Your guide's contact details become visible on your booking page. Your…
- Scams and off-platform paymentsWhy payment stays on the platform…your booking is only confirmed once that payment is captured. Chat with your guide only unlocks once the booking is confirmed and paid — so there's no legitimate reason to be asked to arrange payment…
- Stay safe on your tourBefore your tour…communication on the platform. Once your booking is confirmed, chat with your guide happens through Rainbow Tour Guides rather than a personal number or app, so there's a record of the conversation…
- Times look wrongWhen this matters most…anything you're coordinating directly with your guide through chat once a booking is confirmed. If you're comparing a booking time against your calendar or flight times, convert using the tour's city…
- Using the site on your phoneThere's nothing to install…site. Everything you do on desktop, including checkout and chat, works the same way on mobile.
- What is Rainbow Tour GuidesBuilt around safety and privacy…the moment you request a tour so it can't change later, and chat between you and your guide only opens once your booking is paid and confirmed. Learn more in How guides are verified and Stay safe on…
- What other people can seeStill need help?For how chat and contact information work once a booking is confirmed, see When can I message my guide?
- When a guide cancelsKeep communication on the platform…went wrong, keeping that conversation inside your booking's chat (rather than by phone, text, or another app) means our team can see the full picture when reviewing your case. [!IMPORTANT] If a…
- Who Rainbow Tour Guides is forA space built with LGBTQ+ safety in mind…goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we designed the…
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82 articles · Every article for travelers and guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How it works for guides
- How guides are verified
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.