Troubleshooting
Checkout or a payment link isn't working
Fix a payment link that won't open, load, or complete.
For travelers and guides2 min readUpdated September 24, 2026
You're only sent a payment link after a guide has accepted your request. If checkout won't open or won't go through, work through these checks before contacting support.
Quick fixes
- Make sure you're opening the most recent payment link for that booking — an older one from a previous message won't work.
- Check your dashboard first: if the booking already shows as confirmed, it's already paid — you don't need to pay again.
- Reload the checkout page.
- Double-check the card number, expiry date, and CVC for typos.
- Check for a bank approval prompt — some cards need you to confirm the payment in your banking app before it goes through.
Match the symptom to the fix
| What's happening | Likely cause | Fix |
|---|---|---|
| Link won't open at all | Opened inside Instagram/Facebook/WhatsApp's in-app browser | Open it in your regular browser — see Supported browsers |
| Checkout page loads but is blank or frozen | Extension or content blocker interfering | Try a private window, or disable extensions — see The page is blank or broken |
| Card is declined | Bank declined the charge, or a typo in the card details | Confirm details are correct; check with your bank |
| Payment seems to hang after submitting | Slow or filtered network | Try mobile data or another network — see Network or Wi-Fi problems |
| Unsure if the charge went through | Page closed or errored mid-payment | Check your dashboard for the booking status before retrying — see below |
Still not working?
- Try a current, non-in-app browser (Chrome, Safari, Firefox, or Edge).
- Try a trusted network — avoid open public Wi-Fi for payments.
- Try again in a few minutes in case it's a temporary issue.
Contacting support
Contact us and include:
- Your booking reference
- Your device, operating system, browser, and version
- The exact error message, if any
- The page URL
- Roughly when it happened
- Whether the same link works on another browser or network
Never include your full card number, CVC, or a one-time bank approval code.
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