You can delete your account yourself, directly from your settings — no need to contact support first.
Travelers
Go to Account Security and use the delete account option in the danger zone at the bottom of the page.
If you have a tour request that's pending, accepted, or confirmed, cancel it from your dashboard first (see Cancel or request a refund) — this way your guide is never left waiting for a tour with a deleted account.
Guides
Go to Settings and use the delete account option there.
A guide account can't be deleted immediately if you have a tour that's pending, accepted, or confirmed — finish or cancel it first. There's also a 48-hour wait after your most recent completed tour, so payouts and reviews for that tour have time to process safely. If a payout for a finished tour hasn't been sent to you yet, you'll need to wait until it's paid — deleting your account also deletes your payout details.
What happens to your data
Deleting your account signs you out permanently and deletes your photos and uploaded files.
- If you've never had a booking or used a referral code, your account is erased completely.
- If you have booking or referral history, your account is anonymized instead: your name, photos, bio, contact and identity details, and payout details are removed, and your account is marked as deleted. An anonymized record stays linked to your past bookings, payments, and reviews, because the people you interacted with and our accounting, dispute handling, and legal obligations depend on them.
Can I come back later?
Yes — deleting your account frees up your email address, so you're welcome to sign up again with a new account whenever you'd like.
Still need help?
If deleting your account doesn't finish, our team is notified automatically and will complete it for you. If you can't sign in to delete your own account, contact us.
Was this article helpful?