Change your email or password

You can update your email address and password yourself — where you do it depends on whether you're a traveler or a guide.

Travelers

• Change your email: go to Personal Info under your profile, enter your new email, and confirm. We'll send a verification link to the new address — the change only takes effect once you open it, so check your new inbox.
• Change your password: go to Account Security and set a new password.

Guides

• Change your email or password: both are on your Settings page. Enter a new email and select Update Email to send a verification link to your new inbox, or use the password fields to set a new one.

If you signed up with Google

If your account uses Google sign-in, there's no separate Rainbow Tour Guides password to change — your Google account controls sign-in. You can still add a password to your account from Security or Settings if you'd like an alternative way to sign in.

Choosing a new password

Whichever page you use, a new password needs at least 8 characters, including an uppercase letter, a lowercase letter, a number, and a symbol. You'll type it twice to confirm it.

• If you already have a password: guides are asked for their current password first. That stops anyone who finds your device signed in from locking you out.
• If you signed up with Google: the form explains that you're setting a password rather than changing one. Once it's saved, you can sign in either with Google or with your email and the new password.
• If you've forgotten your current password: sign out and use Forgot password instead. See Sign in or reset your password.

Keeping your account secure

Use a password you don't use anywhere else, and keep your email inbox secure too: whoever controls that inbox can reset your password. We'll never ask for your password or a verification code by email, chat, or phone.

Still need help?

If you've lost access to both your old and new email, or something isn't saving, contact us.