A verification or reset email hasn't arrived

Verification and password reset emails are sent automatically as soon as you sign up or request a reset. If one hasn't shown up, work through these checks in order.

Quick fixes

1. Check your spam, junk, and promotions folders, not just your inbox.
2. Confirm you typed the email address correctly when you signed up or requested the reset.
3. Give it a few minutes — delivery isn't always instant.
4. If you requested more than one email, only the most recent link will work — use that one.
5. Open the link in the same browser you used to sign up or request it, when possible.

Get a new one

If you still don't see it:

• For a password reset: go back to Forgot password and request a new link.
• For sign-up verification: on the verify-email page, use the Resend verification email button.

If links keep failing

• Try a current browser without extensions that rewrite or preview links before you click them.
• Some email apps "click" links automatically to scan them, which can use up a one-time link before you open it — opening the email directly in a browser tab (rather than a mail app preview) can help.
• Double-check there isn't a typo in the email address on file — a reset or verification link can only be sent to a real inbox you control.

Contacting support

If the email still never arrives, contact us and include:

• The email address you signed up or requested a reset with
• Your device and operating system
• Your browser and its version
• Roughly when you requested the email
• Whether you checked spam/junk folders

Never send us a verification code or reset link contents — just tell us it didn't arrive, and we'll help from there.