Receipts and payment records

You don't need to track down a separate invoice — every booking keeps its own payment record that you can open anytime.

Where to find your payment breakdown

Open the booking from your dashboard. The booking page shows the full price breakdown: the guide's base price, the Traveler Service Fee, and the total charged, along with the currency you were charged in. This is the same total your card was actually billed for at checkout.

Your payment-due email

When a guide accepts your request, we email you with the itemized total before you check out — base price, service fee, and grand total — so you know exactly what you're about to pay.

After you pay

Once payment succeeds, you'll get a confirmation email letting you know your booking is confirmed, and the full breakdown stays available on the booking page in your dashboard for as long as you need it.

Your card statement

Payments are processed securely through Stripe. If a charge on your bank or card statement doesn't look familiar at a glance, check your booking dashboard first — the amount and date should match one of your bookings.

Still need help?

If a charge on your statement doesn't match what's shown on your booking, contact us with your booking reference so we can look into it.