On the day of your tour

Once your booking is confirmed and paid, here's what happens as your tour date approaches and arrives.

Meeting your guide

Your booking page shows the meeting point and time you agreed to when you booked — either one of your guide's listed meeting points or a custom location you specified. For a multi-day tour, this is your day-1 meeting time; times for later days are arranged directly with your guide once you've met — see Multi-day tours.

Contact details unlock at confirmation

Once your booking is confirmed, your guide's contact details (and yours, for them) become visible on the booking page. Before that point, contact details stay hidden so nothing is shared until there's a real, paid booking. You'll also get an email confirmation once payment goes through, so you have a written record of your booking beyond the app.

No need to bring payment

Since your tour is already paid for when it's confirmed, you don't need to arrange payment with your guide on the day. If a guide asks you to pay them directly, that's outside how the platform works — see Message your guide for more on why payments stay on Rainbow Tour Guides.

Staying in touch

Chat is open for the life of a confirmed booking, so it's the best place to confirm last-minute details, share your location if you're running late, or sort out anything that comes up on the day. See Message your guide.

If something changes on the day

If you're delayed, need to adjust your meeting spot, or something comes up, message your guide directly as soon as you can — they'll see it and can usually adjust with you. For anything more serious, see Stay safe on your tour.

After your tour

Once your guide marks the tour complete, you'll be able to leave a review. See Reviews after a tour for how that works and when it goes live.

Still need help?

If your guide hasn't been in touch as your tour date approaches, message them first through chat — it's the fastest way to reach them directly.