Troubleshooting
I can't create an account
Fix sign-up errors, password rules, and the security check that blocks registration.
For travelers and guides2 min readUpdated September 24, 2026
Most sign-up problems come down to one field the form is rejecting, or the security check not finishing. Work through these quick fixes first.
Quick fixes
- Open Sign up fresh (reload the page) and fill in the form again from the top.
- Check your password meets the rule shown on screen: at least 8 characters, with uppercase, lowercase, numbers, and symbols.
- Make sure Repeat password matches exactly.
- Tick the Terms of Service checkbox — the form won't submit without it.
- Wait for the security check box to finish loading and show a checkmark before you submit.
- If you already have an account, use Sign in or Forgot password instead of signing up again.
If it still won't submit
| What you see | Likely cause | Fix |
|---|---|---|
| "Password must be at least 8 characters" | Password too short | Use 8+ characters |
| "Password must contain uppercase, lowercase, numbers, and symbols" | Missing a character type | Mix in all four types |
| "Passwords do not match" | Typo in one of the two password fields | Retype both carefully |
| "Please accept the Terms of Service" | Checkbox not ticked | Tick it before submitting |
| "Please complete the security check" | Security check box hasn't finished | Wait for it to load, or see below |
| A message about the email already being registered | An account already exists for that email | Try signing in or resetting your password instead |
Still stuck? Try a different setup
Sometimes the form loads but something in your browser or network quietly blocks it:
- Try a different, current browser (Chrome, Safari, Firefox, or Edge).
- Turn off ad blockers or privacy extensions for this site, or try a private/incognito window.
- If you're on hotel, airport, office, or school Wi-Fi, try switching to mobile data — some networks block the scripts the sign-up form needs.
- If you're opening the link from inside Instagram, Facebook, or WhatsApp, open it in your regular browser instead — see Supported browsers.
Contacting support
If none of this works, contact us and include:
- Your device and operating system (for example, iPhone/iOS, Windows, macOS, Android)
- Your browser and its version
- The exact error message shown on screen
- The page URL where it happened
- Roughly when it happened
- Whether it also fails on another network or browser
Never include your password or any verification code in a support message — we'll never ask for either.
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