32 results for “sign in”
Clear search- Sign in or reset your passwordSign in with email and passwordGo to Sign in. Enter the email address and password you registered with. Wait for the security check under the form to finish, then select Sign in. If your email address hasn't been verified yet,…
- Sign in with GoogleSigning up new with GoogleOn the sign-up page, select Traveler or Guide first, then choose Continue with Google. Whichever tab is selected is the type of account that gets created. If you'd rather sign up as a guide, make…
- I can't sign inContacting supportIf you're still locked out, contact us and include: Your device and operating system Your browser and its version The exact error message on screen The page URL Roughly when it happened Whether…
- Cookies and private browsingIf sign-in keeps failingConfirm cookies are allowed (not just "allowed in this session"). Try a private window to rule out a corrupted saved session. Try a different, current browser. Check whether a strict browser privacy…
- Phishing and fake messagesSigns a message might not be legitimateIt asks you to click a link and enter your password or payment details "to verify your account," when you didn't request anything. It creates urgency — a threat to suspend your account, a countdown,…
- How booking works for travelers1. Find your guideBrowse guides or start from a destination. You can filter by city, language, and interests, and read reviews from travelers who booked with that guide before. See Find the right guide and Read a…
- The site isn't working on my phone or browserContacting supportIf updating doesn't help, contact us and include: Your device model and operating system Your browser and its version The exact error message, if any The page URL Roughly when it happened Whether it…
- Who Rainbow Tour Guides is forA space built with LGBTQ+ safety in mindEvery guide goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we…
- A verification or reset email hasn't arrivedContacting supportIf the email still never arrives, contact us and include: The email address you signed up or requested a reset with Your device and operating system Your browser and its version Roughly when you…
- The security check won't loadContacting supportIf it still won't load anywhere, contact us and include: Your device and operating system Your browser and its version The page URL (sign-in or sign-up) Roughly when it happened Whether it works on…
- Using the site on your phoneThere's nothing to installYou don't need to visit an app store or install anything. Just open your phone's browser — Chrome, Safari, or another current browser — and go to the site. Everything you do on desktop, including…
- How to apply to be a guideSubmittingAfter step 8, select Submit Application. If anything required is missing, you'll see exactly what to fix. Once submitted, your application moves to review — see Application status and review for what…
- Create and verify an accountSign up with GoogleYou can also sign up using the Continue with Google button. Make sure you've selected the right account type (Traveler or Guide) first, since that's what your Google sign-up creates. See Sign in with…
- Email and notification preferencesMarketing and newsletter are two independent choicesAt Email preferences you'll find two separate toggles: Marketing emails: destination ideas, new guides, and platform news. Community newsletter: city guides and community stories. Turning one off…
- How it works for guides3. Go live in your citiesOnce approved, your profile appears publicly in the cities you serve, and travelers can find and request tours with you. See Service cities.
- I can't create an accountContacting supportIf none of this works, contact us and include: Your device and operating system (for example, iPhone/iOS, Windows, macOS, Android) Your browser and its version The exact error message shown on screen…
- Paying in your currencyChoosing your display currencyLook for the currency selector in the site header — it lets you switch between USD, EUR, GBP, AUD, and CAD. Once you pick one, prices across the site (including guide profiles and your booking total)…
- Supported browsersThe most common surprise: in-app browsersIf you tap a Rainbow Tour Guides link from inside Instagram, Facebook, WhatsApp, or a similar app, it usually opens in that app's own built-in browser rather than your phone's regular one. These…
- How to write a great guide profileWhat makes a profile convert…favorite rooftop bar, and I'll tell you the real history behind the cathedral" beats "I'll show you the best spots in the city." Lead with what makes you different. Your specialties (nightlife, food,…
- Change your email or passwordIf you signed up with GoogleIf your account uses Google sign-in, there's no separate Rainbow Tour Guides password to change — your Google account controls sign-in. You can still add a password to your account from Security or…
- How support worksIf you're not signed in, or your question is general…place for general questions, questions before you book, or anything that isn't tied to a specific booking on your account.
- Scams and off-platform paymentsWarning signs to watch forA guide asking you to pay by bank transfer, gift card, cryptocurrency, or a personal payment app instead of through checkout. Anyone asking you to pay "extra" fees on top of what checkout shows you.…
- Reviews for guidesIf a review seems wrongReviews are moderated by our team. If one seems unfair, inaccurate, or breaks our standards, contact us with the booking details and we'll take a look. [!TIP] Reviews are one of the strongest signals…
- Save guides for laterRemoving a saved guide…or your saved guides list — the heart icon works as a toggle in both places.
- The site fails on a specific network or Wi-FiContacting supportIf the problem only happens on one network, contact us and include: The page URL and exact error message Your device, operating system, and browser (with version) Roughly when it happened Whether the…
- What you need to become a guideWhat we're looking forGenuine local knowledge and enthusiasm for showing your city to LGBTQ+ travelers. A commitment to creating a safe, welcoming, affirming experience for queer travelers. Agreement to our community…
- Delete your accountWhat happens to your dataDeleting your account signs you out permanently and deletes your photos and uploaded files. If you've never had a booking or used a referral code, your account is erased completely. If you have…
- When a guide cancelsHow these cases are reviewedGuide cancellations, no-shows, and significant service failures are reviewed manually, case by case. Our team may look at the booking details, payment records, and your in-platform messages with the…
- Accessibility and special requestsMeeting location notes…special requests, if you choose a hotel pickup or a custom meeting point, you'll get a text box to describe exactly where that is — your hotel name and address, or the full address of your preferred…
- Report a safety concernIf you're in immediate dangerContact local emergency services first. Rainbow Tour Guides is a private tour marketplace with clear rules against harassment, discrimination, and sexual services, but we aren't a substitute for…
- Photos that work on your profileWhat makes a good gallery photo…just the scenery. A photo of you mid-tour, with travelers or in a signature spot, tells a stronger story than an empty street. Mix it up. A few different locations, times of day, or tour types (day…
- What other people can seeGuide profiles are publicA published guide profile shows photos, bio, tagline, tour description, languages, specialties, service cities, rates, meeting points, and published reviews. It's designed to help travelers evaluate…
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82 articles · Every article for travelers and guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How it works for guides
- How guides are verified
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.