11 results for “refund”
Clear search- Cancel or request a refundCancelling before you've paid…from your booking. Nothing was charged, so there's nothing to refund.
- When a guide cancelsHow these cases are reviewed…the guide to understand what happened before deciding on a refund.
- Promo and referral codesRefunds and cancellations…unpaid booking, the code is released and you can use it again. Refunds on paid bookings are handled manually by support, and the amount reviewed is what you actually paid after the discount. The…
- Cancel a booking as a guideAfter payment (confirmed or completed)…involving a paid booking are handled case by case, since a refund to the traveler may be involved. [!IMPORTANT] The sooner you let us know about a paid booking you can't fulfill, the more options we…
- Delete your accountTravelers…cancel it from your dashboard first (see Cancel or request a refund) — this way your guide is never left waiting for a tour with a deleted account.
- How support worksWhat to expect…guide's name, the tour date, and what you're trying to resolve (a refund, a scheduling question, a concern) helps us route your message correctly.
- If you need to change a booking's date or timeIf your booking is already confirmed and paid…booking doesn't happen automatically and doesn't guarantee a refund. See Cancel or request a refund for how that review works, then send a fresh request for your new date once that's resolved.…
- Multi-day toursOne booking, start to finish…booking is priced and confirmed as a whole, cancellations and any refund review also apply to the whole booking rather than individual days. See Cancel or request a refund.
- Pay for a bookingWhat your total covers…protected, and keeping payment on the platform is what makes refund review and support possible.
- Scams and off-platform paymentsWhat you're actually charged…traveler service fee — nothing more. The service fee is always non-refundable, but it's also fixed, so there's never a legitimate reason for a guide to ask you to pay something different or…
- Understand tour pricingWhy the fee is worth it…a support team available if something goes wrong. It's non-refundable even if you later cancel — see Cancel or request a refund for how that works.
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82 articles · Every article for travelers and guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
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- How guides are verified
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