When a guide declines

Not every request gets accepted — a guide might be unavailable, fully booked, or simply not the right fit for that date. Here's what happens if that's the case.

You're never charged for a declined request

Since payment only happens after a guide accepts and you complete checkout, a declined request never costs you anything. Your booking's status simply changes to Declined and nothing further happens automatically.

Seeing why

Guides are asked to explain why they're declining or to suggest an alternative when they decline a request. You'll see that note on your booking page. Occasionally a booking may show as declined without a reason attached.

What to do next

A decline doesn't mean anything about you or your trip — it usually just means that guide's schedule didn't line up. From here you can:

1. Browse other guides who serve the same city.
2. Send a new request to the same guide for a different date, if their note suggested one.
3. Adjust your dates or group size and try again.

See Find the right guide to start a new search.

Where declined requests show up

A declined request moves into the Cancelled filter on your bookings dashboard alongside bookings you or a guide cancelled. It stays there for your own records, but it doesn't affect your account or any future request you send — to that guide or any other.

A decline doesn't close the door

Guides can only see and respond to the details of your specific request. If your dates or group size were the issue, a new request with different details to the same guide is a completely fresh start.

Still need help?

If you're not sure how to interpret a guide's note, or you'd like help finding an alternative, reach out and we're happy to point you in the right direction.