If you need to change a booking's date or time

There isn't a "reschedule" button that edits your booking's date or time in place. What you can do instead depends on where your booking currently stands.

If your request is still Pending

Nothing has been accepted or charged yet, so the simplest fix is to cancel your request from your bookings dashboard and send a new one with the date or time you actually want. This keeps things clean for the guide, too — they'll see one clear, correct request rather than a change to something they haven't looked at yet.

If a guide has accepted but you haven't paid yet

At this stage your booking shows as Payment Required. If the date no longer works for you, contact us and we'll help sort it out before any payment happens — there's no self-serve cancel option once a guide has accepted, so this is the fastest path.

If your booking is already confirmed and paid

Once a booking is confirmed, the date and time are set. Your options are:

• Ask your guide directly. Chat unlocks once a booking is confirmed, and many timing tweaks — like shifting your meeting time by an hour, or adjusting a later day on a multi-day tour — can be worked out directly with your guide. See Message your guide.
• Cancel and rebook. If you need a genuinely different date, cancelling a paid booking doesn't happen automatically and doesn't guarantee a refund. See Cancel or request a refund for how that review works, then send a fresh request for your new date once that's resolved.

Why there's no in-place reschedule

Each booking locks in a price, a guide's availability, and — once paid — a payment record, at the moment it's confirmed. Changing the date in place would mean re-checking all of that from scratch, which is effectively the same as sending a new request. Cancelling and rebooking (or asking your guide directly for small adjustments) keeps that process honest and clear for both sides.

Still need help?

If you're unsure which situation applies to your booking, check its status on your bookings dashboard, or see Waiting for a guide to respond if it's still pending.