If the site loads fine on one connection but fails on another, the network itself is usually the cause — not your account or device. This is common on hotel, airport, school, and office Wi-Fi, and with VPNs, ad blockers, or DNS filtering.
Quick fixes
- Switch to mobile data, or a different Wi-Fi network, and try the same page again.
- If you're on hotel, airport, or public Wi-Fi, open a new browser tab and make sure you've completed any sign-in or "agree to terms" page (a captive portal) — until you do, that network can block everything else, including our site.
- Temporarily turn off a VPN, if you're using one and it's safe to do so, then retry.
- Temporarily disable an ad blocker or privacy extension for this site.
Why this happens
Several parts of the site rely on external scripts loading correctly: our security check, secure checkout, and Google sign-in. Restrictive networks — school and workplace filters, some public Wi-Fi, ad/DNS blockers, and certain VPNs — can silently block those scripts even while the rest of the page loads normally. In some countries, network-level filtering can affect access to some of these external services more broadly.
| Symptom | Likely cause | Fix |
|---|---|---|
| Page loads but sign-in/sign-up never completes | Captive portal not finished, or filter blocking scripts | Complete the Wi-Fi sign-in page first; try mobile data |
| Security check spins forever or shows an error | Network blocking the check | See The security check won't load |
| Checkout page won't load or payment won't go through | Filter or VPN blocking Stripe's checkout scripts | Try a different network; see Checkout isn't working |
| Images or guide photos won't load | Slow or filtered connection | See Slow connection or images not loading |
| Everything fails only on this one network | Managed/corporate network filter | Ask the network administrator, or use a different connection |
Contacting support
If the problem only happens on one network, contact us and include:
- The page URL and exact error message
- Your device, operating system, and browser (with version)
- Roughly when it happened
- Whether the same page works on another network (mobile data vs. Wi-Fi, for example)
- Whether you were using a VPN
Never include a password, verification code, or card number.
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