Marketing emails and essential account emails are handled completely separately, so turning one off never affects the other.
Essential emails always send
Booking updates, payment reminders, security notices, and support replies aren't optional — they're tied to your account activity and keep sending regardless of your marketing preferences. Accepting the Terms of Service when you sign up doesn't opt you into either marketing or the newsletter; those are separate, optional choices.
Marketing and newsletter are two independent choices
At Email preferences you'll find two separate toggles:
- Marketing emails: destination ideas, new guides, and platform news.
- Community newsletter: city guides and community stories.
Turning one off leaves the other exactly as it is — unsubscribing from marketing doesn't touch your newsletter subscription, and vice versa.
The community newsletter is written for travellers, so guide accounts don't receive it. Guides still get the marketing emails meant for them, such as platform news and tips for guides, if they've opted in.
The single toggle in your dashboard settings
The marketing toggle inside your Identity & Privacy or guide settings page controls both consents together as one switch. If you want to manage marketing and the newsletter independently rather than as a pair, use the dedicated email preferences page instead.
Unsubscribing from an email
Every marketing email includes a one-click unsubscribe link, which turns off both marketing and newsletter emails at once, the same as turning off both toggles on the preferences page.
Opens and clicks
Our emails contain a small invisible image and tracked links, so we can see when an email is opened and which links are clicked. We use this to judge which emails are useful, not to build advertising profiles. If you'd rather we didn't know when you open an email, turn off automatic image loading in your mail app. See our Privacy Policy for details.
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