The security check won't load

Sign-in and sign-up both include a brief automated security check that confirms you're not a bot. If it never finishes loading, or shows "Security check failed to load. Please refresh the page or try a different network," here's how to fix it.

Quick fixes

1. Refresh the page and give the check a few seconds to appear.
2. Turn off ad blockers, privacy extensions, or "block trackers" browser settings for this site, then reload.
3. Try a private/incognito window.
4. Try a different, current browser.

If it still won't load

This check depends on a script loading from outside our site, so it's especially sensitive to network filtering:

• Switch from Wi-Fi to mobile data (or the reverse) and try again.
• If you're on hotel, airport, school, or office Wi-Fi, a content filter may be blocking it — see Network or Wi-Fi problems.
• Temporarily turn off a VPN, if you're using one and it's safe to do so.
• If you opened the sign-in or sign-up page from a link inside Instagram, Facebook, or WhatsApp, open it in your regular browser instead — see Supported browsers. In-app browsers are a common cause of the check silently failing.

Why this happens

The check runs before your form data ever reaches us, so if it can't load, nothing about your account or password is the issue yet. Nearly every case comes down to the check's script being blocked — by an extension, a network filter, or an in-app browser — rather than anything wrong on your end beyond that.

Contacting support

If it still won't load anywhere, contact us and include:

• Your device and operating system
• Your browser and its version
• The page URL (sign-in or sign-up)
• Roughly when it happened
• Whether it works on another network or browser

Never include a password or verification code.