30 results for “verification”
Clear search- A verification or reset email hasn't arrivedVerification and password reset emails are sent automatically as soon as you sign up or request a reset. If one hasn't shown up, work through these checks in order.
- Verification documents for guidesWhat ID to upload, how it's used, and why it's deleted as soon as your application is reviewed.
- Create and verify an accountVerify your email…your email is verified, you won't be able to sign in — the verification screen has a resend option if you need a fresh link. See A verification or reset email has not arrived if it's still missing.…
- How guides are verified…goes live on Rainbow Tour Guides without going through our verification process first. This is one of the main ways we keep the marketplace safe and trustworthy for travelers.
- I can't sign inQuick fixes…email address before logging in," check your inbox for the verification link — see Verification or reset email hasn't arrived.
- Read a guide profilePhoto, name, and verificationAt the top of the profile you'll see the guide's photo, name, city, and a Verified badge if they've completed our full application and document review — see How guides are verified for what that…
- After your application is approvedWhat happens automatically…visible on the site and in your city's guide listings. Your verification documents are permanently deleted from our systems as part of approval — you don't need to do anything. You'll get a welcome…
- Change your email or passwordTravelers…your profile, enter your new email, and confirm. We'll send a verification link to the new address — the change only takes effect once you open it, so check your new inbox. Change your password: go…
- Chat isn't loadingContacting support…works on another browser or network Never include a password or verification code.
- Cookies and private browsingContacting support…page URL Roughly when it happened Never include a password or verification code.
- Find the right guide…a real, local, queer-friendly host who has been through our verification process. The easiest way to find the right one is to start with where you're going, then narrow down by what you're interested…
- How it works for guides1. Apply and build your profile…your rates, your availability, your meeting points, identity verification, and your contact details. You can save your progress and come back to finish it. See Apply to be a guide.
- How to apply to be a guideThe eight steps…point. Documents — Your legal name and a government ID for verification. See Verification documents for guides for exactly what's required. Contact & Socials — Your phone number and any social or…
- I can't create an accountContacting support…another network or browser Never include your password or any verification code in a support message — we'll never ask for either.
- Phishing and fake messagesAccount emails you can expect…just because an email arrived. If you're having trouble with a verification or reset email you did request, see A verification or reset email has not arrived.
- Photos that work on your profileWhat makes a good gallery photo…government ID photo is a separate, private upload used only for verification — it's never shown on your profile. See Verification documents for guides for those requirements.
- Sign in or reset your passwordSign in with email and password…"Please verify your email address before logging in." Open the verification email we sent when you signed up and follow the link. If you can't find it, see A verification or reset email has not…
- Slow connection or images not loadingContacting support…another browser has the same issue Never include a password or verification code.
- Stay safe on your tour…layers of protection into the platform itself — manual guide verification, locked messaging until payment, and locked-in pricing — but a few habits on your part go a long way too.
- Supported browsersContacting support…another browser or network works Never include a password, verification code, or card number.
- The page is blank or looks brokenContacting support…window or on another browser/network Never include a password, verification code, or card number.
- The security check won't loadContacting support…works on another network or browser Never include a password or verification code.
- The site fails on a specific network or Wi-FiContacting support…example) Whether you were using a VPN Never include a password, verification code, or card number.
- The site isn't working on my phone or browserContacting support…works on another device or browser Never include a password, verification code, or card number.
- Times look wrongContacting support…expected it to show The page URL Never include a password or verification code.
- Understand tour pricingThe traveler service fee…10% Traveler Service Fee. That fee covers payment processing, verification, support, and the safety systems that keep the marketplace running — it's the same 10% on every booking, and it's separate…
- What is Rainbow Tour GuidesWhat you can do as a guide…and welcome travelers to their city after passing our manual verification process. See How it works for guides.
- What you need to become a guideWhat we're looking for…guide code of conduct. Willingness to complete manual identity verification. Every guide is checked by a real person before their profile goes live — see Verification documents for guides. [!NOTE]…
- Who Rainbow Tour Guides is forA space built with LGBTQ+ safety in mindEvery guide goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we…
- Your application status, explainedApproved…live immediately and travelers can start booking you. Your verification documents are deleted from our systems the moment this happens. See After your application is approved for your next steps.
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82 articles · Every article for travelers and guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How it works for guides
- How guides are verified
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.