The page is blank or looks broken

A blank white page, a page stuck mid-load, or a layout that looks scrambled is almost always caused by something local to your browser — a stuck cache, a conflicting extension, or a blocked script — rather than a problem with your account.

Quick fixes

1. Reload the page (pull down to refresh on mobile, or Ctrl/Cmd+R on desktop).
2. Try a private/incognito window — if the page works there, an extension or old cached data is the culprit.
3. Clear your browser's cache for this site, then reload.
4. Turn off ad blockers, script blockers, or privacy extensions temporarily and reload.

If it's still broken

• Try a different, current browser.
• Restart the browser app completely (close it fully, not just the tab), then reopen.
• Check for a pending browser or operating system update — see The site isn't working on my phone or browser.
• If you're on a filtered or restrictive network, try mobile data — see Network or Wi-Fi problems.
• If you opened the page from a link inside Instagram, Facebook, or WhatsApp, open it in your regular browser instead — in-app browsers are a common cause of a scrambled or blank layout. See Supported browsers.

Why this usually isn't your account

A blank or broken page happens before the site even finishes asking who you are, so it's rarely tied to your account, a booking, or anything you did. It's almost always one browser on one device failing to load or run a script correctly — which is exactly why trying a private window or a different browser is the fastest way to confirm (or rule out) the cause.

Contacting support

If the page is still blank or broken after trying a private window and another browser, contact us and include:

• The exact page URL
• Your device, operating system, browser, and version
• Any error message shown (even a small one in a corner of the page)
• Roughly when it happened
• Whether it works in a private window or on another browser/network

Never include a password, verification code, or card number.