Times look wrong

If a tour time looks off, it's usually not an error — it's a time zone difference.

Why this happens

Every tour time you see on a booking is shown in the local time of the tour's city, not your own device's time zone. This is intentional: it's the time that matters to you and your guide on the day of the tour, wherever you're each checking from.

So if you're booking a tour in a city several hours away from where you currently are, the time shown will be that city's local time — not what your phone's clock says right now.

Quick check

1. Open the booking and confirm which city the tour is in.
2. Compare that city's current local time to your own, to work out the difference.
3. Treat the time on the booking as the time you should be ready to meet your guide, in that city.

If the time still seems genuinely wrong

• Double-check you're looking at the correct booking — if you have more than one upcoming tour, confirm the city on each.
• Confirm the date as well as the time; a date near midnight can look off by a day if you're comparing time zones manually.
• Remember your guide sees the same local time you do — there's no separate "your time" and "their time" to reconcile on a confirmed booking, only the one shown, in the tour city.

When this matters most

Local-city time matters most for the actual meeting time on the day of your tour, and for anything you're coordinating directly with your guide through chat once a booking is confirmed. If you're comparing a booking time against your calendar or flight times, convert using the tour's city rather than assuming it matches your home time zone.

Contacting support

If a booking's time still looks incorrect after checking the tour city, contact us and include:

• Your booking reference
• The time shown on the booking, and the city
• What you expected it to show
• The page URL

Never include a password or verification code.