If pages take a long time to load, or guide photos show as gray boxes or don't appear at all, this is almost always about your connection rather than your account.
Quick fixes
- Check your connection speed — try loading another site to compare.
- Switch between Wi-Fi and mobile data to see if one is faster.
- Reload the page once your connection stabilizes.
- Close other apps or browser tabs using a lot of bandwidth (downloads, video calls, streaming).
If images specifically won't load
- Reload the page — images sometimes finish loading a moment after the rest of the page.
- Turn off an ad blocker or privacy extension temporarily, as some can block image loading by mistake.
- Try a private/incognito window to rule out a stuck cache.
- If you're on a filtered network (school, office, hotel), it may be blocking image sources — see Network or Wi-Fi problems.
Match the symptom to the fix
| What you see | Likely cause | Fix |
|---|---|---|
| Whole page takes a long time to appear | General slow connection | Switch networks; close bandwidth-heavy apps |
| Page loads but photos stay as gray boxes | Blocked or slow image loading | Reload; check ad blocker; try another network |
| Everything is slow only on one network | Filtered or congested network | Try mobile data or another Wi-Fi network |
| Slow everywhere, on every device | Your internet connection itself | Check your connection with your provider |
Contacting support
If pages or images still won't load properly on a connection you know is fast and reliable, contact us and include:
- Your device, operating system, browser, and version
- The page URL
- Roughly when it happened
- Whether it works on another network (for example, mobile data vs. Wi-Fi)
- Whether another browser has the same issue
Never include a password or verification code.
Was this article helpful?