Troubleshooting
Slow connection or images not loading
Speed things up when pages are sluggish or guide photos won't appear.
For travelers and guides1 min readUpdated September 24, 2026
If pages take a long time to load, or guide photos show as gray boxes or don't appear at all, this is almost always about your connection rather than your account.
Quick fixes
- Check your connection speed — try loading another site to compare.
- Switch between Wi-Fi and mobile data to see if one is faster.
- Reload the page once your connection stabilizes.
- Close other apps or browser tabs using a lot of bandwidth (downloads, video calls, streaming).
If images specifically won't load
- Reload the page — images sometimes finish loading a moment after the rest of the page.
- Turn off an ad blocker or privacy extension temporarily, as some can block image loading by mistake.
- Try a private/incognito window to rule out a stuck cache.
- If you're on a filtered network (school, office, hotel), it may be blocking image sources — see Network or Wi-Fi problems.
Match the symptom to the fix
| What you see | Likely cause | Fix |
|---|---|---|
| Whole page takes a long time to appear | General slow connection | Switch networks; close bandwidth-heavy apps |
| Page loads but photos stay as gray boxes | Blocked or slow image loading | Reload; check ad blocker; try another network |
| Everything is slow only on one network | Filtered or congested network | Try mobile data or another Wi-Fi network |
| Slow everywhere, on every device | Your internet connection itself | Check your connection with your provider |
Contacting support
If pages or images still won't load properly on a connection you know is fast and reliable, contact us and include:
- Your device, operating system, browser, and version
- The page URL
- Roughly when it happened
- Whether it works on another network (for example, mobile data vs. Wi-Fi)
- Whether another browser has the same issue
Never include a password or verification code.
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