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Scams and off-platform paymentsWhy payment stays on the platform…in when you made the request, so it can't change later. Your payment is processed securely, and your booking is only confirmed once that payment is captured. Chat with your guide only unlocks once…Safety
Checkout or a payment link isn't workingYou're only sent a payment link after a guide has accepted your request. If checkout won't open or won't go through, work through these checks before contacting support.Troubleshooting
How guide payouts workHow you're paid…payout, which is 80% of your tour price. Any fee charged by the payment provider or your bank (for example, PayPal's cut or a bank's incoming-transfer fee) is deducted from what you receive. Wise and…Running your tours
Set up your payout detailsYour options, cheapest first…for accounts without an IBAN. Banks can charge US$25–45 per payment, so this is a last resort. We need the account holder name, bank name, bank country, currency, account number, a SWIFT/BIC code (or…Running your tours
Cancel a booking as a guideBefore paymentIf a booking is still pending or accepted but not yet paid, you can cancel it yourself from your bookings list. This removes it from your calendar right away and lets the traveler know. There's no…Running your tours
Accept or decline a booking requestAccepting a requestAccepting moves the booking to accepted and starts the payment step for the traveler. If they've saved a card and turned on auto-charge, payment may happen automatically right when you accept;…Running your tours
Chat isn't loadingLocked, not broken…booking is confirmed — meaning the guide accepted the request and payment has gone through. This is intentional: it keeps conversations tied to a real booking and protects both sides from being…Troubleshooting
Manage account settingsTraveler settings…Security: password, a data export, and account deletion. Billing & Payments: saved cards. Your personal details and photos live separately, under Personal Info in your profile.Account and privacy
Multi-day bookings for guidesOne booking, one payment, one payout…booking end to end: one price (locked in when requested), one payment, one chat thread, one review, and one payout when it's done — not a separate transaction for each day.Running your tours
When can I message my guide?Keep payments on the platform…to our team as a support ticket. See Scams and off-platform payments for more on spotting this.Planning and booking
After a booking is confirmedA booking becomes confirmed once the traveler's payment is captured. This is the point where you can start coordinating directly with them.Running your tours
Community standardsWhat's never allowed…what you're offering. Trying to get around platform fees or payment — for example, asking to be paid outside the platform. See Scams and off-platform payments. Violations can result in an account…Safety
Delete your accountWhat happens to your data…deleted. An anonymized record stays linked to your past bookings, payments, and reviews, because the people you interacted with and our accounting, dispute handling, and legal obligations depend on…Account and privacy
Discretion and privacy for LGBTQ+ travelersWhat our team can seeSupport and admin staff can access booking, payment, and message records when needed for safety, disputes, or legal reasons — never for browsing or curiosity. See the Privacy Policy for the full…Account and privacy
Email and notification preferencesEssential emails always sendBooking updates, payment reminders, security notices, and support replies aren't optional — they're tied to your account activity and keep sending regardless of your marketing preferences. Accepting…Account and privacy
How guides are verifiedWhat "verified" means, and what it doesn't…combine verification with other layers — locked messaging until payment, reviews from past travelers, and a clear way to report concerns — to build trust across the whole booking. See Stay safe on…Getting started
How it works for guides5. Get paid, then chat…pays through the platform. Your booking is confirmed once that payment is captured, and that's also when chat with your traveler unlocks so you can coordinate the day. See After a booking is…Getting started
How support worksIf you're signed in…better option when your question relates to a specific booking, payment, or your account, since it keeps the conversation and any details together in one place, and you can check back on its status…Getting started
Our guide code of conductWhat you agree to…to every tour, every conversation, and every booking. Keep payments on the platform. Requesting or accepting payment outside Rainbow Tour Guides — instead of through a booking — isn't allowed and can…Becoming a guide
Phishing and fake messages…messages try to trick you into handing over your password, payment details, or personal information by pretending to be from a service you trust. Here's how to spot one that's pretending to be…Safety
Privacy requests and marketing choicesEssential emails aren't part of marketing consentBooking, payment, security, and support emails are tied to using the platform, not to marketing consent, and continue regardless of your marketing or newsletter choices. [!NOTE] See the Privacy…Account and privacy
Report a safety concernWhat happens nextOur team reviews the booking, payment, and messaging records connected to your report as part of looking into it. We can take action on accounts that violate our standards, up to and including…Safety
Stay safe on your tour…itself — manual guide verification, locked messaging until payment, and locked-in pricing — but a few habits on your part go a long way too.Safety
Supported browsersThe most common surprise: in-app browsers…of the site looks fine. [!IMPORTANT] If sign-in, sign-up, or payment silently fails or nothing happens when you tap a button, and you got there from a link inside another app, open the page in your…Troubleshooting
The site fails on a specific network or Wi-FiWhy this happens…load](/help/security-check-not-loading) Checkout page won't load or payment won't go through Filter or VPN blocking Stripe's checkout scripts Try a different network; see [Checkout isn't…Troubleshooting
The site isn't working on my phone or browserIf you can't update…or computer — for anything time-sensitive, like completing a payment.Troubleshooting
Using the site on your phoneWhat you'll need…messaging. A stable connection, especially when completing payment. [!NOTE] Some steps, like signing in with Google or completing checkout, load a script from a third-party provider. If your phone…Getting started
What other people can seeWhat guides see about a traveler…the details needed to evaluate and respond to it. Your saved payment card details are never visible to a guide — Rainbow Tour Guides doesn't share card information with anyone but the payment…Account and privacy

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58 articles · Showing articles for guides.

Getting started

What Rainbow Tour Guides is, who it is for, and how it works.

All 7 articles

Planning and booking

Find a guide, send a request, and get ready for your tour.

All 2 articles

Becoming a guide

Apply, get verified, and build a profile travelers trust.

All 8 articles

Running your tours

Manage requests, availability, prices, and payouts.

All 13 articles

Account and privacy

All 10 articles

Safety

Stay safe, recognise scams, and report a concern.

All 5 articles

Troubleshooting

Fix sign-in, device, browser, network, and payment problems.

All 13 articles

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