How can we help?
Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
58articles
7topics
1–2business days to reply
Most asked
Quick answers to what people ask us most
- When can I message my guide?Chat unlocks once a booking is paid and confirmed — here's why, and what to do before then.
- How to apply to be a guideA walkthrough of the eight-step guide application, from your profile basics to your documents and contact details.
- How guide payouts workHow and when you're paid for completed tours, and where to track your earnings.
- Manage your availability and requestsHow to set your weekly schedule, block dates off, and why there's no rush to respond to a request.
- I can't sign inCheck your sign-in method, email verification, and browser session before contacting support.
- The site fails on a specific network or Wi-FiWork around captive portals, filtered networks, VPNs, and blockers that stop the site from working.
Browse by topic
58 articles · Showing articles for guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How it works for guides
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.