Account and privacy
Sign in, manage settings, and control your data.
10 articles
For everyone
- Create and verify an accountSign up as a traveler or guide with email or Google, then confirm your email address.
- Sign in or reset your passwordSign in with the method you signed up with, or get back in with a password reset link.
- Sign in with GoogleUse your Google account to sign up or sign in, and make sure it creates the right account type.
- Change your email or passwordUpdate the email address or password on your account from your settings.
- Manage account settingsFind where profile, security, payment, and notification settings live for your account type.
- Email and notification preferencesControl marketing and newsletter emails separately from the essential emails about your bookings.
- Delete your accountStart account deletion from your settings, and understand what happens to your data afterward.
- What other people can seeUnderstand what's public on a guide profile, and what stays private on a traveler account.
- Privacy requests and marketing choicesDownload a copy of your data, ask about your privacy rights, and manage marketing consent.
- Discretion and privacy for LGBTQ+ travelersHow the platform is built to keep your booking and identity information private by default.
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.