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Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.

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Account and privacy · Sign in with email and passwordSign in or reset your passwordGo to Sign in. Enter the email address and password you registered with. Wait for the security check under the form to finish, then select Sign in. If your email address hasn't been verified yet,…
Account and privacy · Signing up new with GoogleSign in with GoogleOn the sign-up page, select Traveler or Guide first, then choose Continue with Google. Whichever tab is selected is the type of account that gets created. If you'd rather sign up as a guide, make…
Troubleshooting · Contacting supportI can't sign inIf you're still locked out, contact us and include: Your device and operating system Your browser and its version The exact error message on screen The page URL Roughly when it happened Whether…
Troubleshooting · If sign-in keeps failingCookies and private browsingConfirm cookies are allowed (not just "allowed in this session"). Try a private window to rule out a corrupted saved session. Try a different, current browser. Check whether a strict browser privacy…
Safety · Signs a message might not be legitimatePhishing and fake messagesIt asks you to click a link and enter your password or payment details "to verify your account," when you didn't request anything. It creates urgency — a threat to suspend your account, a countdown,…
Troubleshooting · Contacting supportThe site isn't working on my phone or browserIf updating doesn't help, contact us and include: Your device model and operating system Your browser and its version The exact error message, if any The page URL Roughly when it happened Whether it…
Getting started · A space built with LGBTQ+ safety in mindWho Rainbow Tour Guides is forEvery guide goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we…
Troubleshooting · Contacting supportA verification or reset email hasn't arrivedIf the email still never arrives, contact us and include: The email address you signed up or requested a reset with Your device and operating system Your browser and its version Roughly when you…
Troubleshooting · Contacting supportThe security check won't loadIf it still won't load anywhere, contact us and include: Your device and operating system Your browser and its version The page URL (sign-in or sign-up) Roughly when it happened Whether it works on…
Getting started · There's nothing to installUsing the site on your phoneYou don't need to visit an app store or install anything. Just open your phone's browser — Chrome, Safari, or another current browser — and go to the site. Everything you do on desktop, including…
Becoming a guide · SubmittingHow to apply to be a guideAfter step 8, select Submit Application. If anything required is missing, you'll see exactly what to fix. Once submitted, your application moves to review — see Application status and review for what…
Account and privacy · Sign up with GoogleCreate and verify an accountYou can also sign up using the Continue with Google button. Make sure you've selected the right account type (Traveler or Guide) first, since that's what your Google sign-up creates. See Sign in with…
Account and privacy · Marketing and newsletter are two independent choicesEmail and notification preferencesAt Email preferences you'll find two separate toggles: Marketing emails: destination ideas, new guides, and platform news. Community newsletter: city guides and community stories. Turning one off…
Getting started · 3. Go live in your citiesHow it works for guidesOnce approved, your profile appears publicly in the cities you serve, and travelers can find and request tours with you. See Service cities.
Troubleshooting · Contacting supportI can't create an accountIf none of this works, contact us and include: Your device and operating system (for example, iPhone/iOS, Windows, macOS, Android) Your browser and its version The exact error message shown on screen…
Troubleshooting · The most common surprise: in-app browsersSupported browsersIf you tap a Rainbow Tour Guides link from inside Instagram, Facebook, WhatsApp, or a similar app, it usually opens in that app's own built-in browser rather than your phone's regular one. These…
Becoming a guide · What makes a profile convertHow to write a great guide profile…favorite rooftop bar, and I'll tell you the real history behind the cathedral" beats "I'll show you the best spots in the city." Lead with what makes you different. Your specialties (nightlife, food,…
Account and privacy · If you signed up with GoogleChange your email or passwordIf your account uses Google sign-in, there's no separate Rainbow Tour Guides password to change — your Google account controls sign-in. You can still add a password to your account from Security or…
Getting started · If you're not signed in, or your question is generalHow support works…place for general questions, questions before you book, or anything that isn't tied to a specific booking on your account.
Safety · Warning signs to watch forScams and off-platform paymentsA guide asking you to pay by bank transfer, gift card, cryptocurrency, or a personal payment app instead of through checkout. Anyone asking you to pay "extra" fees on top of what checkout shows you.…
Running your tours · If a review seems wrongReviews for guidesReviews are moderated by our team. If one seems unfair, inaccurate, or breaks our standards, contact us with the booking details and we'll take a look. [!TIP] Reviews are one of the strongest signals…
Troubleshooting · Contacting supportThe site fails on a specific network or Wi-FiIf the problem only happens on one network, contact us and include: The page URL and exact error message Your device, operating system, and browser (with version) Roughly when it happened Whether the…
Becoming a guide · What we're looking forWhat you need to become a guideGenuine local knowledge and enthusiasm for showing your city to LGBTQ+ travelers. A commitment to creating a safe, welcoming, affirming experience for queer travelers. Agreement to our community…
Account and privacy · What happens to your dataDelete your accountDeleting your account signs you out permanently and anonymizes identifying details on your profile — your name is replaced, your photos and bio are removed, and your account is marked as deleted.…
Safety · If you're in immediate dangerReport a safety concernContact local emergency services first. Rainbow Tour Guides is a private tour marketplace with clear rules against harassment, discrimination, and sexual services, but we aren't a substitute for…
Becoming a guide · What makes a good gallery photoPhotos that work on your profile…just the scenery. A photo of you mid-tour, with travelers or in a signature spot, tells a stronger story than an empty street. Mix it up. A few different locations, times of day, or tour types (day…
Account and privacy · Guide profiles are publicWhat other people can seeA published guide profile shows photos, bio, tagline, tour description, languages, specialties, service cities, rates, meeting points, and published reviews. It's designed to help travelers evaluate…

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Showing articles for guides.

58 articles

Getting started

What Rainbow Tour Guides is, who it is for, and how it works.

All 7 articles

Planning and booking

Find a guide, send a request, and get ready for your tour.

All 2 articles

Becoming a guide

Apply, get verified, and build a profile travelers trust.

All 8 articles

Running your tours

Manage requests, availability, prices, and payouts.

All 13 articles

Account and privacy

All 10 articles

Safety

Stay safe, recognise scams, and report a concern.

All 5 articles

Troubleshooting

Fix sign-in, device, browser, network, and payment problems.

All 13 articles

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