How can we help?
Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
Popular:refundgroup sizechatpayment
60articles
6topics
1–2business days to reply
Most asked
Quick answers to what people ask us most
- Request and confirm a tourHow a booking moves from your first request to a confirmed, paid tour.
- Cancel or request a refundCancel a pending request yourself, or contact support for a manual refund review on a paid booking.
- When can I message my guide?Chat unlocks once a booking is paid and confirmed — here's why, and what to do before then.
- Understand tour pricingSee exactly how your total is calculated, from the guide's base price to the service fee.
- I can't sign inCheck your sign-in method, email verification, and browser session before contacting support.
- The site fails on a specific network or Wi-FiWork around captive portals, filtered networks, VPNs, and blockers that stop the site from working.
Browse by topic
60 articles · Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.