Help Center
How can we help?
Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
Popular: payout, availability, verification, profile
8 results for “payout”
Clear search- Running your toursSet up your payout detailsBefore any money can reach you, you need to fill in your payout profile — a one-time setup you can update anytime from Payouts.
- Running your tours · What can delay a payoutPayout timing and holds…completed tour (they have 48 hours after completion to do so), payout is held until our team resolves it. See Cancel a booking as a guide for how we handle issues with a booking generally. An…
- Running your toursHow guide payouts work…the traveler's separate service fee never comes out of your payout. Here's how the money actually reaches you.
- Getting started · 7. Get reviewed and get paidHow it works for guides…— 80% of the base tour price you set — become eligible for payout once the tour is complete and a short hold period has passed. Payouts are manual bank transfers processed in batches. See Reviews for…
- Running your tours · One booking, one payment, one payoutMulti-day bookings for guides…requested), one payment, one chat thread, one review, and one payout when it's done — not a separate transaction for each day.
- Becoming a guide · What happens automaticallyAfter your application is approved…welcome email with links to your dashboard, availability, and payouts.
- Account and privacy · GuidesDelete your account…also a 48-hour wait after your most recent completed tour, so payouts and reviews for that tour have time to process safely.
- Running your tours · Your responsibilityTaxes and your earnings…and work. Rainbow Tour Guides doesn't withhold tax from your payouts, and we can't provide tax advice — every country and situation is different, so we'd always recommend checking with a local tax…
Browse by topic
Showing articles for guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How it works for guides
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.