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Popular: payout, availability, verification, profile
18 results for “chat”
Clear search- Troubleshooting · If your booking IS confirmed and chat still won't loadChat isn't loading…data — see Network or Wi-Fi problems. Symptom What it means No chat thread appears at all Booking isn't confirmed yet — this is expected Chat thread appears but is empty/frozen for a confirmed…
- Planning and booking · Chat unlocks once your booking is confirmedWhen can I message my guide?…soon as payment goes through and the booking is Confirmed, a chat thread opens automatically and stays open through Completed as well.
- Running your tours · What changesAfter a booking is confirmedChat unlocks. You and the traveler can now message each other directly through the platform to sort out final details — exact meeting time, what to bring, or anything else. The booking is locked in.…
- Running your tours · Accepting a requestAccept or decline a booking request…becomes confirmed once payment actually goes through. [!NOTE] Chat with the traveler stays locked until the booking is confirmed and paid — even after you accept. This protects both of you from…
- Getting started · 5. Get paid, then chatHow it works for guides…confirmed once that payment is captured, and that's also when chat with your traveler unlocks so you can coordinate the day. See After a booking is confirmed.
- Account and privacy · Chat is locked until a booking is realDiscretion and privacy for LGBTQ+ travelersMessaging with a guide only opens once a booking is paid and confirmed. Before that point, a guide can't message you directly. This isn't just a technical detail — it means you're never exposed to…
- Account and privacy · Keeping your account secureChange your email or password…never ask for your password or a verification code by email, chat, or phone.
- Getting started · What to expectHow support worksThere's no live chat or phone line — every conversation with our team happens through the contact form or a support ticket, in writing, so there's a clear record you can refer back to. We read and…
- Running your tours · One booking, one payment, one payoutMulti-day bookings for guides…end: one price (locked in when requested), one payment, one chat thread, one review, and one payout when it's done — not a separate transaction for each day.
- Safety · Signs a message might not be legitimatePhishing and fake messages…off the platform. This is worth noticing on its own, since chat between a traveler and guide only opens once a booking is paid and confirmed — a message trying to start a conversation before that…
- Safety · How to reach usReport a safety concernAbout a chat message: tap the flag icon under the message in your booking chat, choose a reason, and add any details. This opens a support ticket for you with the message attached, and you'll find it…
- Safety · Why payment stays on the platformScams and off-platform payments…your booking is only confirmed once that payment is captured. Chat with your guide only unlocks once the booking is confirmed and paid — so there's no legitimate reason to be asked to arrange payment…
- Safety · Before your tourStay safe on your tour…communication on the platform. Once your booking is confirmed, chat with your guide happens through Rainbow Tour Guides rather than a personal number or app, so there's a record of the conversation…
- Troubleshooting · When this matters mostTimes look wrong…anything you're coordinating directly with your guide through chat once a booking is confirmed. If you're comparing a booking time against your calendar or flight times, convert using the tour's city…
- Getting started · There's nothing to installUsing the site on your phone…site. Everything you do on desktop, including checkout and chat, works the same way on mobile.
- Getting started · Built around safety and privacyWhat is Rainbow Tour Guides…the moment you request a tour so it can't change later, and chat between you and your guide only opens once your booking is paid and confirmed. Learn more in How guides are verified and Stay safe on…
- Account and privacy · Still need help?What other people can seeFor how chat and contact information work once a booking is confirmed, see When can I message my guide?
- Getting started · A space built with LGBTQ+ safety in mindWho Rainbow Tour Guides is for…goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we designed the…
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Showing articles for guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How it works for guides
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.