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Chat isn't loadingIf your booking IS confirmed and chat still won't load…data — see Network or Wi-Fi problems. Symptom What it means No chat thread appears at all Booking isn't confirmed yet — this is expected Chat thread appears but is empty/frozen for a confirmed…Troubleshooting
When can I message my guide?Chat unlocks once your booking is confirmed…soon as payment goes through and the booking is Confirmed, a chat thread opens automatically and stays open through Completed as well.Planning and booking
After a booking is confirmedWhat changesChat unlocks. You and the traveler can now message each other directly through the platform to sort out final details — exact meeting time, what to bring, or anything else. The booking is locked in.…Running your tours
Accept or decline a booking requestAccepting a request…becomes confirmed once payment actually goes through. [!NOTE] Chat with the traveler stays locked until the booking is confirmed and paid — even after you accept. This protects both of you from…Running your tours
How it works for guides5. Get paid, then chat…confirmed once that payment is captured, and that's also when chat with your traveler unlocks so you can coordinate the day. See After a booking is confirmed.Getting started
Discretion and privacy for LGBTQ+ travelersChat is locked until a booking is realMessaging with a guide only opens once a booking is paid and confirmed. Before that point, a guide can't message you directly. This isn't just a technical detail — it means you're never exposed to…Account and privacy
Change your email or passwordKeeping your account secure…never ask for your password or a verification code by email, chat, or phone.Account and privacy
How support worksWhat to expectThere's no live chat or phone line — every conversation with our team happens through the contact form or a support ticket, in writing, so there's a clear record you can refer back to. We read and…Getting started
Multi-day bookings for guidesOne booking, one payment, one payout…end: one price (locked in when requested), one payment, one chat thread, one review, and one payout when it's done — not a separate transaction for each day.Running your tours
Phishing and fake messagesSigns a message might not be legitimate…off the platform. This is worth noticing on its own, since chat between a traveler and guide only opens once a booking is paid and confirmed — a message trying to start a conversation before that…Safety
Report a safety concernHow to reach usAbout a chat message: tap the flag icon under the message in your booking chat, choose a reason, and add any details. This opens a support ticket for you with the message attached, and you'll find it…Safety
Scams and off-platform paymentsWhy payment stays on the platform…your booking is only confirmed once that payment is captured. Chat with your guide only unlocks once the booking is confirmed and paid — so there's no legitimate reason to be asked to arrange payment…Safety
Stay safe on your tourBefore your tour…communication on the platform. Once your booking is confirmed, chat with your guide happens through Rainbow Tour Guides rather than a personal number or app, so there's a record of the conversation…Safety
Times look wrongWhen this matters most…anything you're coordinating directly with your guide through chat once a booking is confirmed. If you're comparing a booking time against your calendar or flight times, convert using the tour's city…Troubleshooting
Using the site on your phoneThere's nothing to install…site. Everything you do on desktop, including checkout and chat, works the same way on mobile.Getting started
What is Rainbow Tour GuidesBuilt around safety and privacy…the moment you request a tour so it can't change later, and chat between you and your guide only opens once your booking is paid and confirmed. Learn more in How guides are verified and Stay safe on…Getting started
What other people can seeStill need help?For how chat and contact information work once a booking is confirmed, see When can I message my guide?Account and privacy
Who Rainbow Tour Guides is forA space built with LGBTQ+ safety in mind…goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we designed the…Getting started

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58 articles · Showing articles for guides.

Getting started

What Rainbow Tour Guides is, who it is for, and how it works.

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Planning and booking

Find a guide, send a request, and get ready for your tour.

All 2 articles

Becoming a guide

Apply, get verified, and build a profile travelers trust.

All 8 articles

Running your tours

Manage requests, availability, prices, and payouts.

All 13 articles

Account and privacy

All 10 articles

Safety

Stay safe, recognise scams, and report a concern.

All 5 articles

Troubleshooting

Fix sign-in, device, browser, network, and payment problems.

All 13 articles

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