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Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
Popular: refund, group size, chat, payment
26 results for “sign in”
Clear search- Account and privacy · Sign in with email and passwordSign in or reset your passwordGo to Sign in. Enter the email address and password you registered with. Wait for the security check under the form to finish, then select Sign in. If your email address hasn't been verified yet,…
- Account and privacy · Signing up new with GoogleSign in with GoogleOn the sign-up page, select Traveler or Guide first, then choose Continue with Google. Whichever tab is selected is the type of account that gets created. If you'd rather sign up as a guide, make…
- Troubleshooting · Contacting supportI can't sign inIf you're still locked out, contact us and include: Your device and operating system Your browser and its version The exact error message on screen The page URL Roughly when it happened Whether…
- Troubleshooting · If sign-in keeps failingCookies and private browsingConfirm cookies are allowed (not just "allowed in this session"). Try a private window to rule out a corrupted saved session. Try a different, current browser. Check whether a strict browser privacy…
- Safety · Signs a message might not be legitimatePhishing and fake messagesIt asks you to click a link and enter your password or payment details "to verify your account," when you didn't request anything. It creates urgency — a threat to suspend your account, a countdown,…
- Getting started · 1. Find your guideHow booking works for travelersBrowse guides or start from a destination. You can filter by city, language, and interests, and read reviews from travelers who booked with that guide before. See Find the right guide and Read a…
- Troubleshooting · Contacting supportThe site isn't working on my phone or browserIf updating doesn't help, contact us and include: Your device model and operating system Your browser and its version The exact error message, if any The page URL Roughly when it happened Whether it…
- Getting started · A space built with LGBTQ+ safety in mindWho Rainbow Tour Guides is forEvery guide goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we…
- Troubleshooting · Contacting supportA verification or reset email hasn't arrivedIf the email still never arrives, contact us and include: The email address you signed up or requested a reset with Your device and operating system Your browser and its version Roughly when you…
- Troubleshooting · Contacting supportThe security check won't loadIf it still won't load anywhere, contact us and include: Your device and operating system Your browser and its version The page URL (sign-in or sign-up) Roughly when it happened Whether it works on…
- Getting started · There's nothing to installUsing the site on your phoneYou don't need to visit an app store or install anything. Just open your phone's browser — Chrome, Safari, or another current browser — and go to the site. Everything you do on desktop, including…
- Account and privacy · Sign up with GoogleCreate and verify an accountYou can also sign up using the Continue with Google button. Make sure you've selected the right account type (Traveler or Guide) first, since that's what your Google sign-up creates. See Sign in with…
- Account and privacy · Marketing and newsletter are two independent choicesEmail and notification preferencesAt Email preferences you'll find two separate toggles: Marketing emails: destination ideas, new guides, and platform news. Community newsletter: city guides and community stories. Turning one off…
- Troubleshooting · Contacting supportI can't create an accountIf none of this works, contact us and include: Your device and operating system (for example, iPhone/iOS, Windows, macOS, Android) Your browser and its version The exact error message shown on screen…
- Payments and refunds · Choosing your display currencyPaying in your currencyLook for the currency selector in the site header — it lets you switch between USD, EUR, GBP, AUD, and CAD. Once you pick one, prices across the site (including guide profiles and your booking total)…
- Troubleshooting · The most common surprise: in-app browsersSupported browsersIf you tap a Rainbow Tour Guides link from inside Instagram, Facebook, WhatsApp, or a similar app, it usually opens in that app's own built-in browser rather than your phone's regular one. These…
- Account and privacy · If you signed up with GoogleChange your email or passwordIf your account uses Google sign-in, there's no separate Rainbow Tour Guides password to change — your Google account controls sign-in. You can still add a password to your account from Security or…
- Getting started · If you're not signed in, or your question is generalHow support works…place for general questions, questions before you book, or anything that isn't tied to a specific booking on your account.
- Safety · Warning signs to watch forScams and off-platform paymentsA guide asking you to pay by bank transfer, gift card, cryptocurrency, or a personal payment app instead of through checkout. Anyone asking you to pay "extra" fees on top of what checkout shows you.…
- Planning and booking · Removing a saved guideSave guides for later…or your saved guides list — the heart icon works as a toggle in both places.
- Troubleshooting · Contacting supportThe site fails on a specific network or Wi-FiIf the problem only happens on one network, contact us and include: The page URL and exact error message Your device, operating system, and browser (with version) Roughly when it happened Whether the…
- Account and privacy · What happens to your dataDelete your accountDeleting your account signs you out permanently and anonymizes identifying details on your profile — your name is replaced, your photos and bio are removed, and your account is marked as deleted.…
- Payments and refunds · How these cases are reviewedWhen a guide cancelsGuide cancellations, no-shows, and significant service failures are reviewed manually, case by case. Our team may look at the booking details, payment records, and your in-platform messages with the…
- Planning and booking · Meeting location notesAccessibility and special requests…special requests, if you choose a hotel pickup or a custom meeting point, you'll get a text box to describe exactly where that is — your hotel name and address, or the full address of your preferred…
- Safety · If you're in immediate dangerReport a safety concernContact local emergency services first. Rainbow Tour Guides is a private tour marketplace with clear rules against harassment, discrimination, and sexual services, but we aren't a substitute for…
- Account and privacy · Guide profiles are publicWhat other people can seeA published guide profile shows photos, bio, tagline, tour description, languages, specialties, service cities, rates, meeting points, and published reviews. It's designed to help travelers evaluate…
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Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.