Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
9 articles
For travelers
- Understand tour pricingSee exactly how your total is calculated, from the guide's base price to the service fee.
- Pay for a bookingLearn when payment happens and how to complete secure checkout after a guide accepts.
- Saved cards and auto-chargeSave a card for faster checkout, and optionally let acceptance trigger payment automatically.
- Paying in your currencySee prices converted to your preferred currency, and know what you're actually charged.
- Cancel or request a refundCancel a pending request yourself, or contact support for a manual refund review on a paid booking.
- When a guide cancelsWhat happens to your payment if a guide cancels a confirmed booking, and how it's reviewed.
- Receipts and payment recordsFind the price breakdown and payment details for any booking from your dashboard.
- Extra costs and tippingKnow what your booking total covers, and what to plan and pay for separately.
- Payment remindersWhy we email you if a booking is accepted but not yet paid, and what to do when you get one.
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.