Planning and booking
Find a guide, send a request, and get ready for your tour.
14 articles
For travelers
- Find the right guideSearch by city or browse guides directly to find someone who fits your trip.
- Read a guide profileWhat each section of a guide's profile tells you, from bio to meeting points to reviews.
- Save guides for laterBookmark guides you like so you can compare them or come back before booking.
- Request and confirm a tourHow a booking moves from your first request to a confirmed, paid tour.
- Multi-day toursHow to book a tour that spans more than one day with the same guide.
- Group size and extra travelersHow the number of travelers in your group affects the price of a tour.
- Choose a tour durationTours come in 4, 6, or 8-hour options, each with its own price set by the guide.
- Accessibility and special requestsWhere to tell your guide about accessibility needs, dietary restrictions, or must-see spots.
- Waiting for a guide to respondWhat Pending means, and why there's no fixed deadline for a guide to reply.
- When a guide declinesWhat happens to your booking and your money if a guide can't take your request.
- If you need to change a booking's date or timeThere's no reschedule button — here's what to do instead, depending on your booking's status.
- On the day of your tourWhat to expect for meeting your guide, staying in touch, and wrapping up afterward.
For everyone
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