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TroubleshootingA verification or reset email hasn't arrivedVerification and password reset emails are sent automatically as soon as you sign up or request a reset. If one hasn't shown up, work through these checks in order.
Account and privacy · Verify your emailCreate and verify an account…your email is verified, you won't be able to sign in — the verification screen has a resend option if you need a fresh link. See A verification or reset email has not arrived if it's still missing.…
Getting startedHow guides are verified…goes live on Rainbow Tour Guides without going through our verification process first. This is one of the main ways we keep the marketplace safe and trustworthy for travelers.
Troubleshooting · Quick fixesI can't sign in…email address before logging in," check your inbox for the verification link — see Verification or reset email hasn't arrived.
Planning and booking · Photo, name, and verificationRead a guide profileAt the top of the profile you'll see the guide's photo, name, city, and a Verified badge if they've completed our full application and document review — see How guides are verified for what that…
Account and privacy · TravelersChange your email or password…your profile, enter your new email, and confirm. We'll send a verification link to the new address — the change only takes effect once you open it, so check your new inbox. Change your password: go…
Troubleshooting · Contacting supportChat isn't loading…works on another browser or network Never include a password or verification code.
Troubleshooting · Contacting supportCookies and private browsing…page URL Roughly when it happened Never include a password or verification code.
Planning and bookingFind the right guide…a real, local, queer-friendly host who has been through our verification process. The easiest way to find the right one is to start with where you're going, then narrow down by what you're interested…
Troubleshooting · Contacting supportI can't create an account…another network or browser Never include your password or any verification code in a support message — we'll never ask for either.
Safety · Account emails you can expectPhishing and fake messages…just because an email arrived. If you're having trouble with a verification or reset email you did request, see A verification or reset email has not arrived.
Account and privacy · Sign in with email and passwordSign in or reset your password…"Please verify your email address before logging in." Open the verification email we sent when you signed up and follow the link. If you can't find it, see A verification or reset email has not…
Troubleshooting · Contacting supportSlow connection or images not loading…another browser has the same issue Never include a password or verification code.
SafetyStay safe on your tour…layers of protection into the platform itself — manual guide verification, locked messaging until payment, and locked-in pricing — but a few habits on your part go a long way too.
Troubleshooting · Contacting supportSupported browsers…another browser or network works Never include a password, verification code, or card number.
Troubleshooting · Contacting supportThe page is blank or looks broken…window or on another browser/network Never include a password, verification code, or card number.
Troubleshooting · Contacting supportThe security check won't load…works on another network or browser Never include a password or verification code.
Troubleshooting · Contacting supportThe site fails on a specific network or Wi-Fi…example) Whether you were using a VPN Never include a password, verification code, or card number.
Troubleshooting · Contacting supportThe site isn't working on my phone or browser…works on another device or browser Never include a password, verification code, or card number.
Troubleshooting · Contacting supportTimes look wrong…expected it to show The page URL Never include a password or verification code.
Payments and refunds · The traveler service feeUnderstand tour pricing…10% Traveler Service Fee. That fee covers payment processing, verification, support, and the safety systems that keep the marketplace running — it's the same 10% on every booking, and it's separate…
Getting started · What you can do as a guideWhat is Rainbow Tour Guides…and welcome travelers to their city after passing our manual verification process. See How it works for guides.
Getting started · A space built with LGBTQ+ safety in mindWho Rainbow Tour Guides is forEvery guide goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we…

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58 articles

Getting started

What Rainbow Tour Guides is, who it is for, and how it works.

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Planning and booking

Find a guide, send a request, and get ready for your tour.

All 14 articles

Payments and refunds

Prices, checkout, currencies, cancellations, and refunds.

All 9 articles

Account and privacy

All 10 articles

Safety

Stay safe, recognise scams, and report a concern.

All 5 articles

Troubleshooting

Fix sign-in, device, browser, network, and payment problems.

All 13 articles

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