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Clear search- A verification or reset email hasn't arrivedVerification and password reset emails are sent automatically as soon as you sign up or request a reset. If one hasn't shown up, work through these checks in order.
- Create and verify an accountVerify your email…your email is verified, you won't be able to sign in — the verification screen has a resend option if you need a fresh link. See A verification or reset email has not arrived if it's still missing.…
- How guides are verified…goes live on Rainbow Tour Guides without going through our verification process first. This is one of the main ways we keep the marketplace safe and trustworthy for travelers.
- I can't sign inQuick fixes…email address before logging in," check your inbox for the verification link — see Verification or reset email hasn't arrived.
- Read a guide profilePhoto, name, and verificationAt the top of the profile you'll see the guide's photo, name, city, and a Verified badge if they've completed our full application and document review — see How guides are verified for what that…
- Change your email or passwordTravelers…your profile, enter your new email, and confirm. We'll send a verification link to the new address — the change only takes effect once you open it, so check your new inbox. Change your password: go…
- Chat isn't loadingContacting support…works on another browser or network Never include a password or verification code.
- Cookies and private browsingContacting support…page URL Roughly when it happened Never include a password or verification code.
- Find the right guide…a real, local, queer-friendly host who has been through our verification process. The easiest way to find the right one is to start with where you're going, then narrow down by what you're interested…
- I can't create an accountContacting support…another network or browser Never include your password or any verification code in a support message — we'll never ask for either.
- Phishing and fake messagesAccount emails you can expect…just because an email arrived. If you're having trouble with a verification or reset email you did request, see A verification or reset email has not arrived.
- Sign in or reset your passwordSign in with email and password…"Please verify your email address before logging in." Open the verification email we sent when you signed up and follow the link. If you can't find it, see A verification or reset email has not…
- Slow connection or images not loadingContacting support…another browser has the same issue Never include a password or verification code.
- Stay safe on your tour…layers of protection into the platform itself — manual guide verification, locked messaging until payment, and locked-in pricing — but a few habits on your part go a long way too.
- Supported browsersContacting support…another browser or network works Never include a password, verification code, or card number.
- The page is blank or looks brokenContacting support…window or on another browser/network Never include a password, verification code, or card number.
- The security check won't loadContacting support…works on another network or browser Never include a password or verification code.
- The site fails on a specific network or Wi-FiContacting support…example) Whether you were using a VPN Never include a password, verification code, or card number.
- The site isn't working on my phone or browserContacting support…works on another device or browser Never include a password, verification code, or card number.
- Times look wrongContacting support…expected it to show The page URL Never include a password or verification code.
- Understand tour pricingThe traveler service fee…10% Traveler Service Fee. That fee covers payment processing, verification, support, and the safety systems that keep the marketplace running — it's the same 10% on every booking, and it's separate…
- What is Rainbow Tour GuidesWhat you can do as a guide…and welcome travelers to their city after passing our manual verification process. See How it works for guides.
- Who Rainbow Tour Guides is forA space built with LGBTQ+ safety in mindEvery guide goes through manual verification before appearing publicly, chat is locked until a booking is paid, and pricing is locked when you make a request. These protections exist because we…
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60 articles · Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.