Help Center
How can we help?
Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
Popular: payout, availability, verification, profile
3 results for “refund”
Clear search- Running your tours · After payment (confirmed or completed)Cancel a booking as a guide…involving a paid booking are handled case by case, since a refund to the traveler may be involved. [!IMPORTANT] The sooner you let us know about a paid booking you can't fulfill, the more options we…
- Getting started · What to expectHow support works…guide's name, the tour date, and what you're trying to resolve (a refund, a scheduling question, a concern) helps us route your message correctly.
- Safety · What you're actually chargedScams and off-platform payments…traveler service fee — nothing more. The service fee is always non-refundable, but it's also fixed, so there's never a legitimate reason for a guide to ask you to pay something different or…
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Showing articles for guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How it works for guides
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.