How can we help?
Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
58articles
7topics
1–2business days to reply


8 results for “group size”
Clear search- Photos that work on your profileYour profile photo…clear, recent photo of your face with warm lighting. Avoid group shots, sunglasses, or heavy filters where your face isn't clearly visible. Accepted formats: JPG, PNG, WebP, or GIF. Maximum file…
- Accept or decline a booking requestStill need help?If a request seems wrong — an unusual group size, dates outside your availability, or anything that doesn't look right — you can always decline and, if something feels off, contact us.
- After a booking is confirmedWhat changes…else. The booking is locked in. The price, duration, dates, and group size were all set when the request was made and don't change unless you and the traveler agree and use official channels to…
- How it works for guides4. Receive and respond to requests…send you booking requests with a proposed date, duration, and group size. You can accept or decline — there's no penalty for taking time to check your schedule, and requests don't expire while you…
- How to apply to be a guideThe eight steps…consecutive days you'll guide a multi-day trip, and the largest group size you'll accept. Meeting Points — Up to three meeting points travelers can choose from, plus whether you'll allow a traveler…
- Manage account settingsGuide settings…page: your name, email, password, listing currency, maximum group size, whether your public profile is visible, notification preferences, and account deletion. Your public identity display (pronouns…
- Manage your availability and requestsYour limits…single multi-day booking can run with you, from 1 to 7 days. Max group size — the largest group you'll accept on a tour, from 1 to 8 travelers. Both are set from your profile and apply to every…
- What is Rainbow Tour GuidesWhat you can do as a traveler…with that guide. Request a private tour for a duration and group size that works for you, with the price locked in at the moment you request it. Message your guide once your booking is paid and…
Browse by topic
58 articles · Showing articles for guides.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How it works for guides
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Becoming a guide
Apply, get verified, and build a profile travelers trust.
- What you need to become a guide
- How to apply to be a guide
- Verification documents for guides
- Your application status, explained
Running your tours
Manage requests, availability, prices, and payouts.
- Manage your guide profile and prices
- Guiding in more than one city
- Manage your availability and requests
- Accept or decline a booking request
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.
