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Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
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Clear search- Read a guide profileA guide's profile is where you decide whether they're the right fit for your trip. Here's what each part means and where to find it.
- What other people can seeGuide profiles are publicA published guide profile shows photos, bio, tagline, tour description, languages, specialties, service cities, rates, meeting points, and published reviews. It's designed to help travelers evaluate…
- Manage account settingsTraveler settings…details and photos live separately, under Personal Info in your profile.
- How guides are verifiedNo guide profile goes live on Rainbow Tour Guides without going through our verification process first. This is one of the main ways we keep the marketplace safe and trustworthy for travelers.
- Choose a tour durationWhat "Starting from" means on a profileThe headline price you see at the top of a guide's profile is their lowest priced duration, not necessarily the one you'll end up choosing. If a guide's cheapest option is their 4-hour tour, that's…
- Discretion and privacy for LGBTQ+ travelersYour profile isn't browsableTraveler profiles are never public. Nobody can search for or browse travelers the way you can browse guides — your profile is visible only to you and to a guide you actually have a booking with.…
- Find the right guideCompare a few profiles before you requestOnce you've shortlisted a few guides, open their full profiles to compare languages spoken, specialties, tagline, bio, and available tour durations. This is also where you'll see their meeting points…
- Change your email or passwordTravelersChange your email: go to Personal Info under your profile, enter your new email, and confirm. We'll send a verification link to the new address — the change only takes effect once you open it, so…
- Email and notification preferencesOpens and clicks…to judge which emails are useful, not to build advertising profiles. If you'd rather we didn't know when you open an email, turn off automatic image loading in your mail app. See our Privacy Policy…
- How booking works for travelers1. Find your guide…that guide before. See Find the right guide and Read a guide profile for tips.
- Paying in your currencyChoosing your display currency…Once you pick one, prices across the site (including guide profiles and your booking total) show as converted amounts in that currency. If you're signed in, we remember your choice for next time.
- Promo and referral codesWhere to enter a codeOn the booking request form on a guide's profile: click Got a discount code? under your special requests, enter the code and press Apply. You'll see the saving before you send the request. On the…
- Request and confirm a tour1. Fill in your tour detailsFrom a guide's profile, choose: The city for your tour (if the guide serves more than one). Your date and how many days (most tours are a single day; some guides allow multi-day bookings — see…
- Save guides for laterHow to save a guideOn any guide's profile, tap the heart icon to save them. It's a one-tap action — no form to fill in. Tapping it again removes the guide from your saved list. [!NOTE] You need to be signed in as a…
- Saved cards and auto-chargeTurn on auto-charge for a booking…you have a saved card, the booking request form on a guide's profile shows a checkbox: "Automatically charge my saved card when the guide accepts." Turn it on for that specific request, and if the…
- Stay safe on your tourBefore your tourReview the profile. Read your guide's profile in full, including their tour description, languages, and past reviews from other travelers. Share your plans. Tell a friend or family member where…
- Understand tour pricing…surprise line items at checkout — what you see on the guide's profile is what your total is built from.
- What is Rainbow Tour Guides…the city you're visiting, reviewed by our team before their profile goes live, ready to show you their city on your terms. Think of it as a friend in the city rather than a scripted group tour. You…
- Where Rainbow Tour Guides operatesBrowse current destinations…by city if you already know where you're headed. Every guide profile lists the cities they serve, and some guides cover more than one, so it's worth checking a guide's profile even if you found them…
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60 articles · Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.