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10 results for “refund”
Clear search- Cancel or request a refundCancelling before you've paid…from your booking. Nothing was charged, so there's nothing to refund.
- When a guide cancelsHow these cases are reviewed…the guide to understand what happened before deciding on a refund.
- Promo and referral codesRefunds and cancellations…unpaid booking, the code is released and you can use it again. Refunds on paid bookings are handled manually by support, and the amount reviewed is what you actually paid after the discount. The…
- Delete your accountTravelers…cancel it from your dashboard first (see Cancel or request a refund) — this way your guide is never left waiting for a tour with a deleted account.
- How support worksWhat to expect…guide's name, the tour date, and what you're trying to resolve (a refund, a scheduling question, a concern) helps us route your message correctly.
- If you need to change a booking's date or timeIf your booking is already confirmed and paid…booking doesn't happen automatically and doesn't guarantee a refund. See Cancel or request a refund for how that review works, then send a fresh request for your new date once that's resolved.…
- Multi-day toursOne booking, start to finish…booking is priced and confirmed as a whole, cancellations and any refund review also apply to the whole booking rather than individual days. See Cancel or request a refund.
- Pay for a bookingWhat your total covers…protected, and keeping payment on the platform is what makes refund review and support possible.
- Scams and off-platform paymentsWhat you're actually charged…traveler service fee — nothing more. The service fee is always non-refundable, but it's also fixed, so there's never a legitimate reason for a guide to ask you to pay something different or…
- Understand tour pricingWhy the fee is worth it…a support team available if something goes wrong. It's non-refundable even if you later cancel — see Cancel or request a refund for how that works.
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60 articles · Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
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- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.