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Clear search- Group size and extra travelersGroup size limits…individual guides can set a lower maximum if they prefer smaller groups. If a guide caps their tours at a smaller size, the traveler selector on their booking form won't let you go above it.
- Understand tour pricingGroup size changes the base price, not the fee rate…service fee is then calculated on that new, larger subtotal. See Group size and extra travelers for the full breakdown with examples.
- Choose a tour durationPicking a duration when you book…immediately to show the base price for that length, before any group size or currency conversion is applied.
- Manage account settingsGuide settings…page: your name, email, password, listing currency, maximum group size, whether your public profile is visible, notification preferences, and account deletion. Your public identity display (pronouns…
- Multi-day toursStill need help?…daily durations affect price, see Choose a tour duration and Group size and extra travelers. To send your request, head back to Request and confirm a tour.
- Read a guide profileRates and durations…rate for up to 2 travelers — see Choose a tour duration and Group size and extra travelers for how the final price is built.
- Request and confirm a tour1. Fill in your tour details…— see Multi-day tours). How many travelers are coming (see Group size and extra travelers). Your tour duration — 4, 6, or 8 hours (see Choose a tour duration). Your requested meeting time and where…
- What is Rainbow Tour GuidesWhat you can do as a traveler…with that guide. Request a private tour for a duration and group size that works for you, with the price locked in at the moment you request it. Message your guide once your booking is paid and…
- When a guide declinesWhat to do next…different date, if their note suggested one. Adjust your dates or group size and try again. See Find the right guide to start a new search.
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60 articles · Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.