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Clear search- Where Rainbow Tour Guides operatesA note on guide availability within a cityEven in a city that appears on the platform, guide availability depends on how many local guides are active there and what days and durations they currently offer. Always check a specific guide's…
- Choose a tour durationMeeting times depend on your duration…depend on both the length of tour you choose and the guide's own availability that day. If a time slot isn't available for the duration you've selected, it simply won't appear as an option — try a…
- How booking works for travelers3. Wait for your guide to respond…pending request, so guides can take the time they need to check availability — see Waiting for a guide to respond.
- If you need to change a booking's date or timeWhy there's no in-place rescheduleEach booking locks in a price, a guide's availability, and — once paid — a payment record, at the moment it's confirmed. Changing the date in place would mean re-checking all of that from scratch,…
- Manage account settingsGuide settings…public-facing tour profile — bio, photos, prices, service cities, and availability — is managed separately on your guide profile and dashboard pages, not in Settings.
- Save guides for laterWhy save instead of booking right away…options, planning a trip further out, or want to check a guide's availability with the rest of your itinerary before committing. Since a guide's prices and offered durations can change over time,…
- Waiting for a guide to respondThere's no fixed deadline…and a guide isn't penalized for taking time to check their availability before answering. If you're booking well in advance, it's normal for a request to sit pending for a while before the guide gets…
- What is Rainbow Tour GuidesWhat you can do as a guide…allies can apply to become guides, set their own rates and availability, and welcome travelers to their city after passing our manual verification process. See How it works for guides.
- When can I message my guide?Why chat is locked until then…open-ended request, and it keeps early planning — pricing, availability, requests — on the record in your booking rather than scattered across messages.
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60 articles · Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.