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9 results for “availability”
Clear search- Getting started · A note on guide availability within a cityWhere Rainbow Tour Guides operatesEven in a city that appears on the platform, guide availability depends on how many local guides are active there and what days and durations they currently offer. Always check a specific guide's…
- Planning and booking · Meeting times depend on your durationChoose a tour duration…depend on both the length of tour you choose and the guide's own availability that day. If a time slot isn't available for the duration you've selected, it simply won't appear as an option — try a…
- Getting started · 3. Wait for your guide to respondHow booking works for travelers…pending request, so guides can take the time they need to check availability — see Waiting for a guide to respond.
- Planning and booking · Why there's no in-place rescheduleIf you need to change a booking's date or timeEach booking locks in a price, a guide's availability, and — once paid — a payment record, at the moment it's confirmed. Changing the date in place would mean re-checking all of that from scratch,…
- Account and privacy · Guide settingsManage account settings…public-facing tour profile — bio, photos, prices, service cities, and availability — is managed separately on your guide profile and dashboard pages, not in Settings.
- Planning and booking · Why save instead of booking right awaySave guides for later…options, planning a trip further out, or want to check a guide's availability with the rest of your itinerary before committing. Since a guide's prices and offered durations can change over time,…
- Planning and booking · There's no fixed deadlineWaiting for a guide to respond…and a guide isn't penalized for taking time to check their availability before answering. If you're booking well in advance, it's normal for a request to sit pending for a while before the guide gets…
- Getting started · What you can do as a guideWhat is Rainbow Tour Guides…allies can apply to become guides, set their own rates and availability, and welcome travelers to their city after passing our manual verification process. See How it works for guides.
- Planning and booking · Why chat is locked until thenWhen can I message my guide?…open-ended request, and it keeps early planning — pricing, availability, requests — on the record in your booking rather than scattered across messages.
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Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
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- Change your email or password
Safety
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Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.
