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How can we help?
Straight answers for travelers and guides, from planning your first tour to fixing a sign-in problem.
Popular: refund, group size, chat, payment
2 results for “payout”
Clear search- Account and privacy · GuidesDelete your account…also a 48-hour wait after your most recent completed tour, so payouts and reviews for that tour have time to process safely.
- Planning and booking · One booking, start to finishMulti-day tours…one price, one payment, one chat thread, one review, and one payout to the guide at the end. You don't need to send separate requests for each day, and your guide won't ask you to pay per day. [!TIP]…
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Showing articles for travelers.
Getting started
What Rainbow Tour Guides is, who it is for, and how it works.
- What is Rainbow Tour Guides
- How booking works for travelers
- How guides are verified
- Who Rainbow Tour Guides is for
Planning and booking
Find a guide, send a request, and get ready for your tour.
Payments and refunds
Prices, checkout, currencies, cancellations, and refunds.
Account and privacy
Sign in, manage settings, and control your data.
- Create and verify an account
- Sign in or reset your password
- Sign in with Google
- Change your email or password
Safety
Stay safe, recognise scams, and report a concern.
Troubleshooting
Fix sign-in, device, browser, network, and payment problems.
- I can't create an account
- I can't sign in
- A verification or reset email hasn't arrived
- The site isn't working on my phone or browser
Still need a hand?
Tell our support team what happened and include your booking reference if you have one. We reply within 1–2 business days.