Why your profile isn't showing

If travelers can't find you, it's almost always one of a few specific things. Work through these in order.

Check these first

1. Is your application approved? Your profile only appears publicly once your guide application has been approved. If you're still pending, see Application status and review.
2. Have you hidden your own profile? Check Settings for the Hide Public Profile toggle. If it's on, you're intentionally hidden from search and city pages — turn it off to become visible again.
3. Is your account suspended? A suspended or blocked account can't appear publicly. If you believe this is a mistake, contact us.
4. Do you have a city listed? You need at least one city — primary or service city — for travelers browsing that city to find you. See Guiding in more than one city.

If all of that checks out

If you're approved, not hidden, not suspended, and have your cities set correctly but still don't see yourself where expected, it may be a temporary display delay after a recent change. Give it a few minutes and check again.

Still need help?

If you've checked everything above and you're still not showing up, contact us with your profile name and the city page you expected to appear on.